You haven't searched anything yet.
Join our team as a Help Desk Specialist at IntePros Federal in Washington, DC! As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to gain valuable experience in a fast-paced Information Technology environment. You will have the chance to support our government clients with cutting-edge technology solutions while honing your troubleshooting skills. This Onsite position offers a competitive salary range of $60,000 - $70,000, ensuring that your hard work is recognized and rewarded. Don't miss out on this chance to kickstart your career in IT with us at IntePros Federal!
You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, Unlimited Training and Certification Reimbursement, and 401K Match. Apply now and be part of a team that values innovation and excellence.
IntePros Federal: Who We AreFor IntePros Federal, why we exist is to empower people to do the right thing by our coworkers, customers and community. This why statement is the basis for our core values and keys to success.
Your role as a Help Desk SpecialistJoin our dynamic team at IntePros Federal as a Help Desk Specialist in Washington DC. In this role, you will be providing Tier I & Tier II support, responding to high call volumes within a small team setting. Your responsibilities will include offering phone support during core business hours and on-call support after hours and on weekends, ensuring that our clients receive timely assistance.
You will also administer user accounts using Active Directory, manage email accounts through Microsoft Exchange, and support VDI and virtual environments. Additionally, you will configure and deploy desktop and network hardware, support National Security Systems Public Key Infrastructure, and monitor systems like the Automated Message Handling System. If you are a tech-savvy individual who thrives in a fast-paced environment and enjoys providing top-notch customer service, this position is perfect for you.
Apply now to be a part of our innovative team!
What matters mostTo excel in the Help Desk Specialist role at IntePros Federal, candidates should possess a range of key skills and qualities. Essential requirements include familiarity with the ServiceNow Ticketing System, along with 6months - 1 year of relevant experience. Strong oral and written communication skills are crucial, as well as exceptional customer service abilities.
Candidates should have previous call desk or help desk experience and the capacity to handle multiple tasks efficiently under tight deadlines. An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for problem-solving are highly valued. The ideal candidate will stay current on technology trends and be eager to contribute innovative ideas in a small company setting where their impact is directly felt.
Additionally, a passion for building relationships and delivering outstanding service is essential, as is a willingness to travel to various site locations as needed.
Knowledge and skills required for the position are:
If you think this job is a fit for what you are looking for, great! We're excited to meet you!
Full Time
$59k-73k (estimate)
04/24/2024
05/11/2024
inteprosfed.com
WASHINGTON, DC
100 - 200
2003
Private
$10M - $50M
Elementary & Secondary Education
Intepros Federal provides IT planning, risk management, logistics management, strategic planning, and recruitment support services.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
03/11/2022: Hopkinsville, KY
The help desk team will train users on basic system and computer functions.
03/03/2022: Kennewick, WA
Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
03/21/2022: Columbia, SC
Remote help desk technicians support technology customers via phone, online and occasionally on-site.
03/06/2022: Kingsport, TN
Help desk technicians need a deep understanding of computer hardware and software.
01/19/2022: Yakima, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
04/03/2022: Yakima, WA
Use data and technology to help people develop new skills.
01/30/2022: Lebanon, PA
Step 3: View the best colleges and universities for Help Desk Specialist.