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American Humane seeks a highly motivated self-starter with superb attention to detail, excellent time management skills, and outstanding communication skills to serve as our Help Desk Specialist with our IT team.
This position will be hybrid; the person will work both remotely and in-person in our DC office. The Help Desk Specialist reports directly to the Director of Information Technology and Security.
American Humane is committed to fostering diversity, equity, and inclusion in the workplace. As we seek to fill this position, we highly encourage applicants from diverse backgrounds to apply
For more than 100 years American Humane has been first in promoting the welfare and safety of animals and strengthening the bond between animals and people.
We are first to serve, wherever animals are in need of rescue, shelter, protection or security. Through our innovative leadership initiatives - from our "No Animals Were HarmedĀ®" program in Hollywood to broad-based farm and conservation animal welfare certifications, to rapid response rescue and care across the country - American Humane sets the gold standard as the most visionary and effective animal welfare organization in the nation..
Position summary
The Help Desk Specialist is responsible for supporting ongoing, mission critical technology needs of the organization. The person in this position is responsible for providing a high level of user support to staff and managing a broad portfolio of IT services like Microsoft Azure, Intune, Private Cloud management, Cloud Security, Cloud Content Management, Firewalls, VoIP telephone systems and a variety of other IT admin tools.
This position works as a collaborative member of the IT team and reports to the Director of IT & Security.
Responsibilities
Essential experience, knowledge, skills and abilities
Physical demands and work environment
American Humane's core values define our workplace, and these values serve as the cornerstone for interactions in advancing our mission and institutional goals.
Employees are expected to adhere to all organizational policies and to act as role models, demonstrating American Humane's core values :
American Humane (AH) is an Equal Opportunity Employer with a commitment to fostering and growing diversity, equity and inclusion in the workplace and the humane space.
Last updated : 2024-04-23
Full Time
$98k-124k (estimate)
04/25/2024
07/23/2024
americanhumane.org
Washington, DC
500 - 1,000
The job skills required for Help desk specialist include Help Desk, Customer Service, Troubleshooting, Leadership, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk specialist positions, which can be used as a reference in future career path planning. As a Help desk specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk specialist. You can explore the career advancement for a Help desk specialist below and select your interested title to get hiring information.
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Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
03/11/2022: Hopkinsville, KY
The help desk team will train users on basic system and computer functions.
03/03/2022: Kennewick, WA
Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
03/21/2022: Columbia, SC
Remote help desk technicians support technology customers via phone, online and occasionally on-site.
03/06/2022: Kingsport, TN
Help desk technicians need a deep understanding of computer hardware and software.
01/19/2022: Yakima, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
04/03/2022: Yakima, WA
Use data and technology to help people develop new skills.
01/30/2022: Lebanon, PA
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