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Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Help Desk Specialist II.
Job Description:
Summary: The Help Desk Specialist II provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
Essential Duties & Responsibilities:
Requirement:
SecurityRequirements:
Skills:
Physical Requirements: This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk.
Communication:Excellent customer service via phone and face to face conversation, excellent written and oral command of English.
An exciting and rewarding career awaits you with Global Resource Solutions, Inc. (GRS). GRS is a management consulting company to government and business that offers great career opportunities and a comprehensive slate of employee benefits to our employees including medical, dental, vision, short/long term disability, life insurance and a retirement plan. GRS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. for more information please see the flyer: https://e-verify.uscis.gov/web/media/resourcescontents/e-verify_participation_poster_ES.pdf
Full Time
$66k-82k (estimate)
03/23/2024
05/22/2024
grsconsultants.com
Texas City, TX
50 - 100
The job skills required for Help Desk Specialist II include Help Desk, Customer Service, Problem Solving, Microsoft Office, Computer Science, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist II positions, which can be used as a reference in future career path planning. As a Help Desk Specialist II, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist II. You can explore the career advancement for a Help Desk Specialist II below and select your interested title to get hiring information.