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Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Performance shall include:
Software installation and support of commercial software and related upgrades
Update solutions database with applicable resolutions
Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
Monitors and enforces all IT policies and procedures
Assist with setting up new users in IDAM and multiple level security LDAP profiles
Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems
Experience:
Minimum of five (5) years of experience in information technology or a related field
Education:
BS degree in Computer Science, Information Technology or equivalent experience
Certifications:
Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire
Security Clearance:
Current Top Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
System High values the power and strength of diverse backgrounds on the culture and performance of our company. We strive to maintain an inclusive culture to encourage each employee to bring their whole self to the mission.
Additional Information
Full Time
$66k-82k (estimate)
03/24/2024
05/23/2024
systemhigh.com
CHANTILLY, VA
50 - 100
2005
Private
R KIRK BLUBAUGH
$10M - $50M
System High provides proactive protection, cyber security and SAP support services to government agencies.
The job skills required for Help Desk Specialist II include Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist II positions, which can be used as a reference in future career path planning. As a Help Desk Specialist II, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist II. You can explore the career advancement for a Help Desk Specialist II below and select your interested title to get hiring information.