21 Help Desk Specialist 2 102-008 Jobs in Washington, DC
Dhara Consulting Group is Hiring a Help Desk Specialist 2 102-008 Near Washington, DC
Position Description:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
Performance shall include:
- Software installation and support of commercial software and related upgrades
- Update solutions database with applicable resolutions
- Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
- Monitors and enforces all IT policies and procedures.
- Assist with setting up new users in IDAM and multiple level security LDAP profiles.
- Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
- Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
- Bachelor's degree in IT or Computer Science.
- 2 years' experience in Information Technology or related field; DESIRED: SAP Experience
- IAT Level II
- TS SCI CI poly
Job Summary
Full Time
IT Outsourcing & Consulting
$66k-84k (estimate)
03/27/2024
05/26/2024
dhara-it.com
ROCKVILLE, MD
<25
1997
Private
SASTRY DHARA
<$5M
IT Outsourcing & Consulting
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Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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The help desk team will train users on basic system and computer functions.
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Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
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Remote help desk technicians support technology customers via phone, online and occasionally on-site.
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Help desk technicians need a deep understanding of computer hardware and software.
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Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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Thankfully, old desks can be rehabilitated and refinished with a little effort.
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Develop a culture of helping within the help desk.
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These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
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Use data and technology to help people develop new skills.
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