61 Help Desk Analyst Jobs in Washington, DC
Sparibis is Hiring a Help Desk Analyst Near Washington, DC
Years' Experience: 4 years
Education: Bachelor's degree
Work Authorization: Must show that applicant is legally permitted to work in the United States.
Clearance: Applicants must be able to meet the requirements to obtain a Secret security clearance. NOTE: United States Citizenship is required to be eligible to obtain a Secret security clearance.
Key Skills:
- Experience operating or supporting SCORM-compliant Learning Management Systems; especially experience with the Seaware LMS that supports training at the Navy Undersea Warfare Center (NUWC).
- Customer service focused with ability to provide accurate, timely, and professional resolution on all supported issues
- Ability to diagnose and resolve technical issues and escalate when appropriate.
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
- Experience with the Course and Learning Management System (LMS) software - Seaware is a plus.
- Answers specific questions about installation, operation, configuration, customization and usage of assigned products.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to senior level contract support team members.
- Level II knowledge of hardware and/or software products required.
- Experience with the access control processes and systems
- Knowledge of cloud based containerized environments.
- Knowledge of remote environments which have intermittent connectivity with the host systems.
- Knowledge of Navy ship-based network, computer systems and communications.
- Typically involves use of problem management database and help desk system.
- Must have or be able to obtain a Secret security clearance and up to a Top-Secret security clearance
- Minimum of 4 years of experience as a Helpdesk Specialist with at least 2 years in multi-server environments, customer service experience, or equivalent training and experience.
- Bachelor Degree required
- Must have experience operating or supporting SCORM-compliant Learning Management Systems; especially experience with the Seaware LMS that supports training at the Navy Undersea Warfare Center (NUWC)
- Experience with NIPR environments.
- Understanding and experience with Information Management and Cyber Security related processes and requirements (AR 25-2, NIST 8500.2, NIST SP 800-53/A, and NIST SP 37/A).
- Experience with the Course and Learning Management System (LMS) software - Seaware is a plus.
- Experience with the DevOps software Gitlab and the software development life cycle is a plus.
- Experience with AWS (Amazon Web Services) cloud environment is a plus.
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.)
- Must be customer service oriented.
- Excellent verbal and written communication skills
Sparibis LLC is a professional solution firm that Clients rely on to access the best talent to drive their business success.
Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Job Summary
Full Time
$67k-84k (estimate)
05/01/2024
05/20/2024
sparibis.com
Orlando, FL
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The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
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Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Gathering and triaging cases that require attending to.
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A help desk analyst spends the majority of the day performing remote support.
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Help desk analysts troubleshoot difficulties with computers and their connections.
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Submitting purchase requests and monitoring your expenditure.
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Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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