61 Service Desk Analyst Jobs in Washington, DC
Diligent Corporation is Hiring a Service Desk Analyst Near Washington, DC
Position Overview:
Our BTS Department is responsible for supporting office desktop and video conference operations in global Diligent offices. Under guidance from the Service Desk Manager, the Service Desk Analyst will be responsible for planning, implementing, and maintaining desktop infrastructure within Diligent’ s day to day operations. The role is responsible for overall customer satisfaction as it relates to IT support and requires influence within other IT areas.
This role requires strong analytical, communication, and customer service skills and demonstrated drive and willingness to grow within the organization. We are looking for a highly motivated self-starter who can work independently and as part of a global team.
Key Responsibilities
- Provide IT support in person and via phone for the organization's employees, including setup and training.
- Identify, troubleshoot and solve problems that affect the desktops, laptops, tablets and mobile devices across the firm.
- Support global projects, adopting leading technologies to continuously improve and innovate our processes at Diligent.
- 24x7 on-call escalation is periodically required and additionally, projects may require after hours and weekend support.
- Administer MS Office, MAC and MS Windows desktop and laptop software.
- Perform administration tasks on Windows servers (using Active Directory) and cloud-based systems such as Office 365.
- Monitor and update problem ticket management system to meet or exceed BTS KPIs.
Required Experience/Skills
- 3 years of experience in a Windows Enterprise Environment supporting Desktop, Mobile and Wireless devices.
- Experience with and understanding of office technology, cloud systems, desktop support, networking, printers, etc.
- Proficient in PC operations, MS Office applications with strong Windows and Apple desktop support skills.
- Strong communication skills and ability to communicate at technical and business levels. Able to communicate and present situations / status to senior management.
- Experience relaying sensitive information to appropriate parties. Keeps clients, superiors and peers updated based on their information needs.
- Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction.
- Degree in Computer Science/ Engineering/ Information Technology preferred.
- ITIL Certification a plus.
FLSA Status: Non-Exempt
Job Summary
Full Time
IT Outsourcing & Consulting
$58k-72k (estimate)
02/21/2024
07/10/2024
boardbooks.com
GREELEY SQUARE, NY
200 - 500
2020
BRIAN STAFFORD
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The job skills required for Service Desk Analyst include Customer Service, IT Support, Service Desk, Active Directory, Networking, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.
Similar Jobs
Popular Articles
