52 Service Desk Analyst Jobs in Washington, DC
Arnold & Porter Kaye Scholer LLP is Hiring a Service Desk Analyst Near Washington, DC
Job Details
The Information Technology Department of Arnold & Porter has a Service Desk Analyst opening in the Washington, DC office working the following shift:
- 12:00 p.m. to 8:30 p.m. Monday through Friday
The Service Desk Analyst is responsible for providing exceptional customer service and support to the firm and clients of the firm.
Responsibilities include but are not limited to:
- Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
- Exhibiting ownership and timely resolution of all incident tickets and change orders.
- Interacting directly with other IT groups to determine the proper remediation for an issue.
- Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the firm and other duties as assigned.
Qualifications:
- Minimum of one year of experience in end-user support.
- Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
- Two-year college degree preferred. Equivalent experience will be considered.
- Strong communication and interpersonal skills.
- Experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office applications.
- Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
- Exceptional client service, both internal and external.
- Flexibility to work additional shifts as needed.
Arnold & Porter is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex, pregnancy and childbirth (including breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state or federal laws, rules or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. For purposes of the firm's Anti-discrimination, Anti-harassment and Affirmative Action Policies, the term "race" includes, without limitation, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, such as braids, locks, and twists.
Arnold & Porter Kaye Scholer LLP endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Director of Support Staff at 1 . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
For our EEO Policy Statement, please . If you would like more information about your EEO rights as an applicant under the law, please click and the .
Arnold & Porter Kaye Scholer LLP is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
Arnold & Porter Kaye Scholer LLP uses E-Verify, which is a web-based system, to confirm the eligibility of our employees to work in the United States. As an E-Verify employer, we verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). We use E-Verify because we are a federal contractor containing the Federal Acquisition Regulation (FAR) E-Verify clause. Please see the posters for details regarding E-Verify or contact Arnold & Porter Kaye Scholer LLP s Human Resources Department for more information. and .
The Information Technology Department of Arnold & Porter has a Service Desk Analyst opening in the Washington, DC office working the following shift:
- 12:00 p.m. to 8:30 p.m. Monday through Friday
The Service Desk Analyst is responsible for providing exceptional customer service and support to the firm and clients of the firm.
Responsibilities include but are not limited to:
- Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
- Exhibiting ownership and timely resolution of all incident tickets and change orders.
- Interacting directly with other IT groups to determine the proper remediation for an issue.
- Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the firm and other duties as assigned.
Qualifications:
- Minimum of one year of experience in end-user support.
- Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
- Two-year college degree preferred. Equivalent experience will be considered.
- Strong communication and interpersonal skills.
- Experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office applications.
- Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
- Exceptional client service, both internal and external.
- Flexibility to work additional shifts as needed.
Arnold & Porter is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex, pregnancy and childbirth (including breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state or federal laws, rules or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. For purposes of the firm's Anti-discrimination, Anti-harassment and Affirmative Action Policies, the term "race" includes, without limitation, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, such as braids, locks, and twists.
Arnold & Porter Kaye Scholer LLP endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Director of Support Staff at 1 . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
For our EEO Policy Statement, please . If you would like more information about your EEO rights as an applicant under the law, please click and the .
Arnold & Porter Kaye Scholer LLP is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
Arnold & Porter Kaye Scholer LLP uses E-Verify, which is a web-based system, to confirm the eligibility of our employees to work in the United States. As an E-Verify employer, we verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). We use E-Verify because we are a federal contractor containing the Federal Acquisition Regulation (FAR) E-Verify clause. Please see the posters for details regarding E-Verify or contact Arnold & Porter Kaye Scholer LLP s Human Resources Department for more information. and .
Job Summary
Full Time
$56k-69k (estimate)
06/16/2023
06/13/2024
apks.com
West Palm Beach, FL
1,000 - 3,000
Related Companies
The job skills required for Service Desk Analyst include Troubleshooting, Customer Service, Service Desk, Operating System, Microsoft Office, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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