At LegitScript, we are passionate about making the internet and payment ecosystems safer and more transparent. We help companies of all sizes keep their services legal and safe for consumers. To do this, LegitScript combines big data with the world’s leading team of experts skilled in highly regulated and complex sectors, including transaction laundering detection, pharmaceuticals, online gambling, and more.

The result? Unmatched accuracy and deep risk analysis that identifies which commercial entities play by the rules, and which do not. Our diverse industry partnerships provide unique insights that keep businesses and governments at the forefront of emerging trends. That’s why LegitScript is trusted by the world's largest search engines, internet platforms, payment companies, and regulatory agencies.

The Account Manager will engage with current clients to identify how LegitScript can help them drive key business and growth objectives. This individual will be responsible for maintaining client relationships, developing and executing expansion, add-on, and renewal opportunities, and helping build the overall strategy of the sales department.

• Prepare implementation plans and lead client on-boarding; present strategy and annual plan.

• Work closely with clients to identify needs, approval workflows, and consult on best practices for solutions.
• Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite.
• Deliver weekly, monthly, and quarterly status and results presentations to internal and external teams.
• Identify new opportunities from within existing accounts, channel partners, and collaborating with the Business Development team to aid in increasing revenue.
• Ensure a deep enough understanding of clients' individual experiences to head off potential issues before they become problems.
• Manage multiple accounts; develop positive working relationships with all customer touch points and discover new contacts on a regular basis.
• Drive client retention, renewals, upsells, partnership referrals and client satisfaction
• Partner with internal cross-functional teams to understand customer and partner goals and key performance metrics
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open items
• Provide input on new processes and workflows as needed

• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

What You'll Bring:

• Work cross-functionally to manage a pipeline of potential opportunities, navigate closing processes, and consistently achieve individual sales quota for both revenue retention and upsells.
• Engage current clients via phone, email, and video communication platforms to perform regular wellness checks, ensure top-tier service quality, retain current partnerships, and assist with expansion and add-on opportunities .
• Accurately forecast sales activity and revenue achievement through the use of sales tools.
• Understand prospect pain points and develop a value proposition specific to the customer's needs and business goals.
• Navigate sophisticated procurement cycles with multi-stakeholder sign-off including executives, legal, information security, etc.
• Develop and negotiate proposals and contracts.
• Be comfortable presenting products to clients, both in person and virtually
• Serve as a trusted advisor and consultant to all client partners throughout the entire sales and onboarding process
• Be competitive in nature with strong passion to exceed personal and professional goals
• Have an aptitude to understand and articulate key business drivers and overcome client partners objections by effectively communicating the LegitScript value propositions
• Be team oriented and collaborative with all departments
• Be open to consistent, formal coaching from leadership, sales coaches and peers
• Well developed ability to speak, read, comprehend, and write English