At LegitScript, we are passionate about making the internet and payment ecosystems safer and more transparent. We help companies of all sizes keep their services legal and safe for consumers. To do this, LegitScript combines big data with the world’s leading team of experts skilled in highly regulated and complex sectors, including transaction laundering detection, pharmaceuticals, online gambling, and more.

The result? Unmatched accuracy and deep risk analysis that identifies which commercial entities play by the rules, and which do not. Our diverse industry partnerships provide unique insights that keep businesses and governments at the forefront of emerging trends. That’s why LegitScript is trusted by the world's largest search engines, internet platforms, payment companies, and regulatory agencies.

• With direction from the Director, this role will manage, guide, and coach a team of both temporary and permanent employees, fostering a positive work environment and high-performing team.
• Assist in managing the working relationship with LegitScript’s third party staffing augmentation partner, ensuring an efficient and productive working relationship.
• Communicate work requirements to third party staffing augmentation partner, with Director support, and proactively seek opportunities to maximize utilization.
• With guidance from the Director, develop and maintain process-related documentation, including SOPs and job aids for the Scalable Support program.
• Monitor team performance, ensure team meets goals, and communicate program health to internal stakeholders.
• Collaborate with cross functional partners to maintain alignment in service delivery, deliver operational excellence and seek opportunities to optimize performance.
• Lead employee 1:1s, performance evaluations, and team meetings.
• Pursue additional knowledge and expertise through research, reading, and professional development opportunities.

• You enjoy people leadership, possess strong people management skills, and have a passion for developing employees.
• New challenges invigorate you. You enjoy problem-solving, strive to find win/win solutions, and embody a continuous improvement mindset.
• You are analytical with strong attention to detail.
• You are an optimizer. You are skilled in identifying inefficiencies and opportunities to maximize resources, then working collaboratively with others to prioritize and address.
• You thrive in a dynamic, fast-paced and constantly evolving environment. You are a pro at managing priority pivots and handling competing priorities.
• Comfortable working both independently and collaboratively within a team.
• You have excellent time management and decision-making skills.
• You are a champion of and demonstrate alignment with LegitScript’s core values: Be Awesome, Be Open, Be Thoughtful, Be Invested.
• Strong leadership skills, including the ability to provide effective feedback, and the ability to lead discussions in group settings and 1:1s.
• Demonstrate sound judgment and critical thinking.
• Experience directly or indirectly leading a team through change.
• Internet/computer savvy and proficient in applicable software and computer programs such as MacOS, Google Workspace, and Microsoft Excel.
• Ability to build and maintain effective working relationships with team, peers and cross-functional partners.
• Clear and professional interpersonal, written, and verbal communication.
• Experience and/or desire for directly interacting with third-party partners, fostering productive partnerships.
• Well-developed ability to speak, read, comprehend, and write English
• Exhibit a growth mindset, being open to feedback and embracing change as an opportunity.

• Open to candidates with a 4-year college degree in business, analytics, or equivalent combination of education or experience. We value practical skills, strong work ethic, and passion for learning, regardless of formal education.

• Two years of experience in the compliance-related role or industry
• Experience with tools like Salesforce, Workbench, Google Suite