ABOUT SCOUT BOOKS AND YOU

Scout Books is a B Corp certified, Climate Neutral certified book manufacturer based in Portland, Oregon. We produce custom book projects for a wide array of amazing clients and collaborators. We love to create design friendly, sustainable goods that inspire and empower our clientele to capture and share their big ideas with the world.

You love helping people make their good ideas come to life! Your ability to be kind, patient, and creative allows for successful communication between our customers and our production team. Being a part of our Sales Team will require quick and friendly communication, excellent organizational skills, and a commitment to continuous improvement. You should have experience with project management, customer service, and a love for design, books, and all things print!

ABOUT THE POSITION

Do you enjoy helping people bring their good ideas to life? Take pride in providing excellent service? Do you have experience with creating orders and managing client accounts? Do you love the power of little books?

This may be the position for you!

In this remote, 20-30 hour per week position as Scout Books, you’ll work with clients, and our Production team to translate clients’ ideas into beautifully crafted Scout Books! Bring your winning customer service skills to delight customers and exceed their expectations. Create a seamless experience while you gather all of the project and order details to get ready to put into production. Track project details, share challenges and celebrate wins as we measure our progress.

You must have the ability to follow standard work, and also be flexible in this deadline-driven field and customer-facing role. We’re all about continuous improvement and you should be comfortable talking through mistakes and willing to try new things. It’s important to stay calm and rational during unforeseen challenges as well as being an open and kind communicator. Join us at Scout Books and connect with the wonderful people that make this team special!

PRIMARY RESPONSIBILITIES

Provide exceptional service, set up client orders for production, manage client accounts and expectations, follow up with new inquiries, and help create long lasting relationships.

EXPERIENCE, KNOWLEDGE, AND SKILLS

Meticulous attention to detail, Excellent communication skills in writing, over the phone, and occasionally in person, Experience in customer service, project management, and order processing. Experience or willingness to learn software such as: HelpScout, WooCommerce, MacOS, Adobe Creative Suite, ShipStation and Trello.

REQUIREMENTS

Must be able to work at a computer station (either in a sitting or standing position) for their scheduled workweek.

COMPENSATION

$21-$23 per hour, depending on experience, opportunities to grow.

Benefits include Vacation time, Sick time, Paid Holidays, Health and Dental Insurance, and employer-sponsored SIMPLE-IRA retirement plan. We also offer training opportunities, a wellness reimbursement program, and paid volunteer program.

LOCATION

This position is fully remote, with opportunities to connect in person with the Scout Books team, and Scout Books customers.

HOW TO APPLY

Please submit your cover letter and resume by the February 29th, 2024 deadline.

**Please do not contact us by telephone about this job opening.**

SCOUT BOOKS CORE VALUES

Be Open, Kindness Counts, Bring It, More Magic, Make it Better

SCOUT BOOKS COMMITMENT

Scout Books is an equal opportunity employer. We strive to provide a hiring and working environment in which all people feel equally respected and valued, regardless of gender, religion, race, ethnicity, age, country of origin, sexual orientation, or any other characteristic which makes a person unique.