About AnyRoad

AnyRoad is the leader in experiential marketing software. We were founded on the belief that real-life, in-person experiences offer brands invaluable opportunities to build long-lasting relationships with their consumers, ultimately creating a community of brand advocates and accelerating revenue growth.

AnyRoad offers the only unified platform for experiential marketing that effectively connects back-end processes like booking, ticketing, payments, and more, with first-party data capture, consumer feedback, and analytics. Armed with our platform, leading brands across various industries are able to streamline and scale their event operations, drive continuous improvements in their strategy with actionable insights, and increase the return on investment from every experience.

The Role

AnyRoad is a rapidly growing experiential marketing startup, backed by the world's leading investment firms (A16Z, Blackrock), that works with some of the largest brands in the world. We are launching a stealth division in the premium market and are looking for an Operations Director to drive operational excellence and account growth. You will be responsible for delivering our new strategic products, managing customer relationships and projects, and growing revenues. You will collaborate with our executive and creative teams to develop comprehensive operational plans and execute world-class client management, contributing to the company's expansion and success. This is an excellent opportunity for individuals eager to make a significant impact within a thriving startup.

Please note this role is based out of our San Francisco office 2x/week on Tuesday and Thursday and requires travel once to twice a month to both domestic and abroad locations.

What You'll Do

* Coordinate and manage all projects for division

* Provide regular insights as to where bottlenecks will occur or where we can optimize revenue generation, cost savings, or customer retention

* Design agendas for regular client meetings, lead client meetings, and following through on all new action items

* Design and deliver regular internal and external reports across all key KPIs

* Research, design and deliver account growth through existing specialized team members

* Travel to help secure new deals, deliver value for existing accounts, and optimize end consumer experiences

What We're Looking For:

* 10 years of experience across business operations and project management

* Successful track record of managing multiple projects and workstreams in a fast-paced environment

* Strong business operations understanding of how work moves end-to-end

* Excellent attention to detail and ability to learn and adapt to changes quickly

* High level of follow-up and follow-through, excellent communication skills

* Strategic thinking and adaptability to anticipate changes that could affect projects

* Excellent prioritization skills with an ability to operate in an ambiguous environment and provide direction to team members

* Outstanding executive-level written and verbal communication skills. You have the ability to operate independently with senior stakeholders and manage relationships, deliverables, and timelines with minimal supervision

* Comfort working in a high-growth, constantly changing environment with passion and enthusiasm

Nice to Have:

* Multilingual: English & Spanish - Fluent spoken & written

Why Join Us?

* Ground-floor opportunity at a fast-growing company in which you'll immediately and directly impact the company's future.

* We are a small, talented, and agile team working hard to define a new product category and having fun doing it.

* Diversity and inclusion are integral to our company's values and growth. We are proud to be a gender-balanced organization and actively encourage applications from underrepresented communities.

* Backed by prominent investors such as a16z, Runa Capital, BlackRock, and Kaiser Permanente.

* We are a leader in our space and work with some of the world's leading brands.

* Competitive salary, equity, benefits, and perks.

* Hybrid & remote work environments. We have offices in the US and a presence across EMEA, including an office in Greece.

* Emphasis on growth and opportunities for learning and development.

Our Commitment to Diversity & Inclusion

AnyRoad is proud to be an equal-opportunity employer committed to an inclusive and diverse workplace. We are committed to considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any characteristic protected by law. If you require accommodation during the job application process, please notify people@anyroad.com for support.