We are committed to building a team of individuals that enjoy working collaboratively with each other as well as our leadership teams. It is our mission to attract talent that will deliver the best customer experience and ultimately ensure we meet our business goals. 

As the Human Resources Generalist, you will work with a dedicated HR team and perform duties on a professional level in support of department-specific strategies and the overall mission of the organization. Key job responsibilities:

• Work independently to determine appropriate course of action related to employee relations situations.
• Offer guidance to front line management team in making decisions as they relate to performance management and leaves of absence (as needed).
• Partner with front line management team concerning team member separation process including review of termination requests; conduct exit interviews; complete administration of all required paperwork.
• Conduct workplace investigations into claims of employment discrimination, harassment, and retaliation.
• Ensure timely and accurate entries in the HRIS database and maintain confidential personnel e-files.
• Participate in the design and facilitation of HR related training topics.
• Promote continuous improvement initiatives: identify, research, present and implement solutions to improve the efficiency of the HR department and/or company policies.
• Assist in the onboarding process including I-9 verifications while providing team members with a welcoming and inclusive experience.
• Assist with HR projects and other duties as requested or assigned.

Required Education and Experience:

• Minimum of five years progressive HR experience, or equivalent combination of education and experience.
• Bachelor’s degree in HR or related field.
• Strong experience with employee relations and performance management in a non-exempt workforce.
• Understanding of federal, state, and local employment laws and regulations.
• HR experience working in a fast-paced, high-volume environment for a multi-state employer.
• You must currently reside in one of the following states: AZ, FL, IN, NC, NV, PA, TN or TX

Preferred (not required) Education and Experience:

• HR Certification (HRCI or SHRM).
• Experience with UKG (UltiPro) HRIS.
• Prior working experience in a remote environment.
• HR experience supporting clients in a call center or Business Process Outsource (BPO) environment.

Knowledge/Skills/Abilities:

• Effective communication skills, written, verbal and interpersonal.
• Proficient active listening as well as coaching, counseling, and conflict resolution skills.
• Highly skilled at prioritizing tasks, excellent organizational and time management skills with ability to meet established deadlines.
• Meticulous attention to detail, strong problem-solving and decision-making skills.
• Self-starter, highly motivated and results oriented, able to function well in a fast-paced environment and change focus quickly as demands change.
• Capable of working with sensitive and confidential situations demonstrating tact, professionalism, and diplomacy.
• Strong computer skills, proficient in Microsoft Office (highly skilled in Excel).
• Experienced with HRIS software systems, and capable of quickly learning and efficiently operating proprietary software developed by the company.
• Must be able to work in remote and collaborative environment.
• Ability to work from home and maintain high-speed broadband internet with router/modem connection meeting requirements of at least 10 Mbps Upload and 10 Mbps Download. (We provide the rest - computer, monitor, mouse, keyboard, headset, cables, and camera!)
• Flexible to work additional hours as influenced by business needs.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at tim

Location: Work from Home

Travel Requirements: None

We offer competitive pay and a comprehensive benefit package including:

• Paid Time Off (PTO)
• Paid Holidays
• Medical, Vision and Dental
• Company matching 401K plan
• Employee Assistance Program
• Flexible Schedules