Client Service Representative

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person whois able todeal with both humans and animals alike. As a CSR your primary responsibility is to be efficient inany and allfront desk operations.

A CSR is the client’s first and last impression ofEcon River Animal Hospitaland it is important that all clients feel welcome,safeand comfortable.CSRsareinvaluablemembers of ourhospital team, andwe treat them that way.Come thrive in an environment that encourages learning andcontinuedgrowwithin the professionand become the bridge between pet owners and patient care.

Essential Functions and Responsibilities:

●Deliver exceptionalcustomer service to pet owners in a polite and timely manner, both in person and over the phone

●Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment

●Respond with compassion and empathy in stressful and emotional situations

●Maintain a clean,stockedand orderly lobby and front office area

●Educate clients on wellness plans, food and products sold in waiting room

●Perform opening and closing procedures, end of day reports and deposits

●Data Entry: records, client questionnaires, referral information,etc.

●Distribute mail

●Ensure that referral letters and lab results go to the corresponding veterinarians

●Admit patients: ensuring that the patient isweighedand all information is current.

Skills and Qualifications:

●1-3 years’ experience in veterinary practice (or human medical practice) preferred

●Minimum 2 years’ customer service experience required (retail,foodand beverage, etc.)

●Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine,credit card machine,copy machine, and postage meter)

●Must possess basic math skills to determine proper deposits, make change,and process paymentsutilizingcredit card and check terminal

●There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.

●Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit

●Excellent communication skills with clients and team members

●Proficient time management, ability to problem solve, learn, and handle multiple tasks

●Enthusiastic team player with a patient, and positive professional attitude.

●Must be able to work seated for a majority of day

Benefits and Perks:

• Short Term Disability paid for by employer
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Kaiser/UMR Insurance Plans with multiple options
• Flexible Spending Account or Health Savings Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option
• Progyny-Fertility and Family Building Support (up to $10,000)
• Team Member Discounts for Pet Care
• Paid time off-inclusive of sick, personal, and vacation
• LGBTQIA support with FOLX HEALTHCARE (if UMR enrolled)
• Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
• Referral Bonus Program
• DailyPay on Demand

Established in 1991, we have been providing superior pet care to the animals of our community for more than twenty-five years. Obviously, many people have entrusted their pets to our care in this time, and our longevity and continued success are a testament to how good we are at our jobs.

Not only that,welove animals, and it is our goal to treat your pet like family. We understand you are trusting us with a four-legged family member who you love, and we will treat your pet exactly as we would want our own furry family members to be treated. We're also here whenever you need us, providing both 24/7 emergency care for pets and regular appointments for any health issue, as well as annual exams and vaccinations.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital whileempowering the hospital teams in their care for patients. One of our goalsis to support ourcommunity of hospitals in creating sustainable, fulfilling careers in a profession we love.