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Easterseals UCP, a non-profit service provider in North Carolina & Virginia, seeks a compassionate, caring, and dedicated individual to be a Service Desk Specialist. The incumbent will be responsible for responding in person, via phone, or electronically to inquiries and requests for assistance with the organization's information systems.
What You’ll Do
The Service Desk Specialist is responsible for responding in person, via phone, or electronically to inquiries and requests for assistance with the organization's information systems. The incumbent should be able to identify problems, categorizes, prioritizes, troubleshoots and provides advice to assist end-users. The success candidate will coordinate with other Information Technology team members to resolve problems, if necessary, and disposes of tickets within Service Level Agreement (SLA) guidelines. This person will also assist with inventory management, maintaining user documentation and computer cloning/imaging, as needed. The Service Desk Specialist will also operate in a Microsoft Windows micro computing environment and will work with the team to streamline processes and strive for continual service improvement. This position reports to the Information Technology Support Experience Manager.
Work Schedule: 7a-3:30p
How You’ll Benefit
Being part of our team means we value and encourage your personal growth and development. You’ll earn a competitive hourly based on your experience plus paid training. We offer competitive benefits to benefits eligible positions.
Our benefits include:
What We’re Looking For
To join our team, you must have a willingness to provide care in various client settings as well be willing to take a background check. We also require:
Training and Experience:
If you’re kind-hearted and seek a rewarding career opportunity where you can make a huge difference in the daily lives of the people you will help as a Service Desk Specialist, then please apply now at our website: www.eastersealsucp.com OR by sending your resume to: recruiter@eastersealsucp.com
About Easterseals UCP NC & VA
We are an Equal Opportunity Employer dedicated to helping children, adults and families living with intellectual and/or developmental disabilities and mental health challenges live their best possible lives. Each year, we support over 22,000 children, adults, and families with more than 9 million hours of meaningful direct services and life-changing programs in 140 different locations.
We believe in a diverse and inclusive culture that leverages unique strengths, perspectives and viewpoints of its workforce can and will advance our just cause, while building a healthy, sustainable organization. That’s why we listen, seek to understand and act to make our organization a safe place for individuals to be their authentic selves.
Applicants of all abilities are encouraged to apply!
Full Time
$48k-60k (estimate)
04/20/2024
06/29/2024
The job skills required for Service Desk Specialist include Customer Service, Service Desk, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Specialist positions, which can be used as a reference in future career path planning. As a Service Desk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Specialist. You can explore the career advancement for a Service Desk Specialist below and select your interested title to get hiring information.