130 Service Desk Technician Jobs in Raleigh, NC
Primeritus Financial Services is Hiring a Service Desk Technician Near Raleigh, NC
- Handle the installation and configuration of PC software and hardware for system upgrades, initial PC set-up, etc.
- Maintain computer systems, software, printers, and other peripherals and equipment.
- Directly interact with end user to resolve local and network related issues and follow-up with end users, ensuring issues are resolved in a successful and satisfactory manner.
- Log calls into the centralized ticketing system while maintaining detailed documentation of each service call and escalating when appropriate.
- Assists with other IT related projects as needed.
- HS diploma is required; Associates or Bachelor’s degree in Computer Science, Information Technology, or similar is preferred. Will accept experience in lieu of an advanced degree.
- Must have 3 years’ experience in the application of special technical knowledge for software, hardware, and network support for multiple users.
- A thorough understanding of the techniques, processes, and procedures for the installation, configuration, and troubleshooting for workstation software, hardware, and peripherals.
- Strong knowledge of computers in TCP/IP Active Directory domain and Active Directory User Management.
- Solid skills for troubleshooting issues in Windows 10 and Office 365 systems.
- Must possess exemplary customer service skills and a willingness to take care of internal and external customers.
- Experience with ConnectWise Manage ticketing system is a bonus.
- Must be able to handle a heavy caseload and respond to user requests in a timely fashion.
- Strong analytical skills to assess problems or unusual situations and develop solutions.
- Excellent strong written and verbal communication and training skills and ability to communicate technical information to non-technical users.
- Motivated, enthusiastic team player, flexible and easily adaptive to changing environments.
- DNS
- Group Policy
- WIFI and Point-to-Point Access Points
- Networking
- DHCP
- VOIP phone systems
- This is an in-office, in-person position.
- Must have predictable attendance.
- The ability to remain alert and engaged.
- Must be able to remain in a stationary position during shift.
- Must be able to complete tasks in a noisy environment.
- Must be able adhere to process protocol and to apply established protocols in a timely manner.
- Ability to follow policies and procedures.
- Ability to read, write, and interpret information.
- Move equipment and objects up to 50 pounds.
Job Summary
Full Time
$48k-59k (estimate)
01/03/2024
05/23/2024
primeritus.com
NASHVILLE, TN
200 - 500
2012
Private
MIKE THOMAS
<$5M
Related Companies
About Primeritus Financial Services
Primeritus Financial Services is a provider of repossession management, remarketing, titled and skip tracing services to the auto finance industry.
The job skills required for Service Desk Technician include Troubleshooting, Customer Service, Service Desk, Active Directory, Networking, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
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