Position Summary. The critical function of any hotel is to provide a reliable, comfortable, accurate, trouble-free experience in sleeping accommodations. The GSA must understand how the standards of our hotel, Embassy Suites and Hilton Worldwide, dictate the level of pre-planning, warm welcome and personal attention that must be delivered to each of our guests. The GSA must know how to fully utilize the OnQ system, HHonors database, Guest Dossier...