OVERVIEW Provides support for all customer requests received through phone, fax, or e-mail. Primary duties are to answer incoming calls and respond to email inquiries. Timely, accurate handling and processing within established policies, procedures and directives. RESPONSIBILITIESMeet all assigned responsibilities and goals, to include volume of calls answered and emails responded toReceive, document, coordinate and complete the following business transactions and requests accurately and timely as defined in established policies, procedures, and current directivesOrders and related requestsReturns and related requestsInformation requestsCoordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directivesCommunicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solutionOwns the customer experience throughout the entire life cycle of the relationshipPerform other duties as assigned by the Manager of Customer ServiceResearch billing discrepancies and provide feedback on findings.QUALIFICATIONS High School Diploma or General Education Degree (GED) Minimum of three (3) year of Customer Service experience requiredIntermediate understanding of telephony concepts, practices, and procedures Excellent verbal and written communication skillsAbility to work within a team environmentBasic knowledge of firearms, types and usageAbility to coordinate with various levels of management within different functional areasExperience with MS Office SuiteIntermediate knowledge of company products, practices, and proceduresOnly apply if you live in the following states: FL, MD, NC, NH, NJ, PA, RI, SC, VA