• Pick up breakfast by 6:30am
• Arrive at ARS with food and participate in each 7am meeting (1 meeting each day)
• Plan to have 10-15 minutes in each meeting to present pertinent information to ARS employees and management.

Information includes:

• Updates for ARS employees on referral job numbers, status of the jobs, progress on the current promotions we have running for them.
• Make it fun! This should always be a positive interaction.
• Quick trainings on when and how they should refer Dry Force
• Pre-set training sessions on our “Dry Force University”
• Training and information on this will be made available to you.
• Q&A if time allows.

• Work in our CRM, (Luxor) throughout the day 
• Update any technician or CSR on jobs. 
• Updates include new job acknowledgement, status change updates on current jobs, etc.…
• Posting activities and updates directly in Luxor
• CRM training will be provided.

• Work with the call center manager and reps throughout the day
• ARS has given us access to listen to the calls coming into the call center to spot check, and coach to situations where the CSR (call center rep) could have referred Dry Force, or asked follow up questions that may have led to a referral.
• Participate in call center zoom meetings. There are typically 4 meetings per week held over a 2-day period for remote CSR’s. 
• Plan to have 5-10 minutes in each meeting to present pertinent information to the CSR’s.

• Information includes:

• Updates for CSRs on referral job numbers, status of the jobs, progress on the current promotions we have running for them.
• Make it fun! This should always be a positive interaction.

• Work with the CSR manager to assist with training when onboarding a new CSR.
• Dry Force is a small part of ARS’s training for the CSRs, however spending some time during the onboarding process is essential.

• Training and information on this will be made available to you.

Thursday through Friday work duties include but are not limited to:

• Work begins at 8am and ends at 5pm in the ARS Houston office.
• Duties include but are not limited to:
• Work in our CRM, (Luxor) throughout the day 

• Update any technician or CSR on jobs. 
• Updates include new job acknowledgement, status change updates on current jobs, etc.…
• Posting activities and updates directly in Luxor
• CRM training will be provided.
• Work with the call center manager and reps throughout the day

• ARS has given us access to listen to the calls coming into the call center to spot check, and coach to situations where the CSR (call center rep) could have referred Dry Force, or asked follow up questions that may have led to a referral.
• Friday 3pm Dry Force sales meeting
• You will meet with the sales department via Teams every Friday at 3pm. 
• As a team we review all sales activity from that week including
• Referral goals and attainment 

• Individual score card progress
• Peer to peer discussion
• Current promotion progress
• Wins and opportunities.
• Round table discussion 

• Agendas can change week to week depending on the needs of the department. 

As a Key Account Manager, you will also oversee Dry Force’s sponsorship and role in work and non-work-related events for the client, company, and its employees. All duties will be organized and conducted in partnership with the client. This is a fun, highly involved aspect of the job. The duties include but are not limited to:

• Creating and maintaining a calendar of:

• Employee Birthdays
• Employee anniversaries (work and personal anniversaries)
• Special life events (birth of a child, purchase of a new home, engagement, or marriage etc.…)
• Job promotion 
• Sponsorship for the client company sponsored events (employee appreciation days, company picnics, Christmas parties, etc.…)
• When appropriate, employee family loss 
• Any events, celebrations, recognition, and appreciation awards should be pre-approved by the client company management and the Director of Business Development, Dry Force. 

Our benefits include:

• Health, Vision, and Dental insurance
• Long/Short term Disability 
• 401 K With Company Matching 
• Life Insurance 
• Paid time off and Paid Holidays