Description

Reports to: Accounts Receivable Director 

FLSA Status: Exempt/Full-Time 

Compensation: $16 to $18 per hour  

Location/Travel: Based out of our corporate office in San Antonio, occasional local errands as needed 

Job Summary: 

The Billing AR Specialist for Patient Accounts is a key member of the billing department here at Circle of Care. A lot of customer service for outbound or inbound calls, keeping up to date on all changes in the industry, and reporting internal processing errors. There are some receptionist duties, and intake coordination, when necessary while maintaining a flexible schedule/hours. 

One must conduct oneself in accordance with the company employee handbook, and all other responsibilities/tasks as required, ongoing, and assigned. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills, and working conditions may change as needs evolve.

Duties and Responsibilities:

• Responsible for contacting patient families regarding aging invoices, payment status, and insurance information when applicable
• Prepare invoices for patient visits and procedures for assigned locations
• Recognize issues that may arise when processing or performing all tasks assigned and report such issues to the manager
• Perform an audit to ensure that all payments, or charges, are in balance or take the appropriate action
• Appropriate action includes communication with the manager or controller
• Use analytical skills to problem-solve when discrepancies occur
• Able to answer basic Accounts Receivable process/billing questions posed by various internal/external parties in a timely and knowledgeable manner
• Works cooperatively within Accounts Receivable to ensure that all tasks are completed and necessary coverage for all individuals is achieved as noted by the supervisory review.
• Exceeding this standard involves a willingness to help whenever needed without being asked and prioritizing one's own workload to accomplish this 
• Present a positive image through professional behavior and appearance.
• Ability to cope with daily changes in schedule and ensure that work is being processed in appropriate timeframes
• Manages job-related pressures and stress in a professional and appropriate manner as observed by co-workers and manager 

Requirements

Competencies:

• Attention to Detail 
• Customer Focused
• Problem-Solving 
• Priority Setting
• Drive for Results
• Time Management
• Excellent oral and written communication 

Education and Experience: 

Required:

• High School Diploma or GED required
• 2 or more years experience in a similar position 
• Excellent communication skills
• Accuracy and attention to detail
• Must be able to work well in a fast-paced environment & be highly organized
• Knowledge and use of Microsoft Products: Outlook, Word, Excel, Teams
• Good organizational skills for accuracy and speed are necessary for data entry into a personal computer
• Ability to be punctual and meet consistent attendance
• Must be flexible to changing work conditions, including daily duties and month-end hours
• Work requires prolonged periods of concentration working on detailed reports 

Circle of Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, layoff, recall, transfer, leave of absence, compensation and training.