28 Service Desk Analyst Jobs in Houston, TX
Audubon Companies is Hiring a Service Desk Analyst Near Houston, TX
Audubon is currently seeking a Help Desk / Service Desk Analyst to join our Team in our Houston, TX and Metairie, LA offices. The Help Desk / Service Desk Analyst will support over the phone, through remote management tools and directly to end users. The ideal candidate is a team player with excellent interpersonal skills who is willing to assist in all areas.
PRIMARY RESPONSIBILITIES
- Provide direct, telephone and remote desktop support to internal company computer users in a courteous and professional manner following established procedures
- Installation, maintenance and support of computer systems to ensure maximum up time and optimal refresh intervals
- Capture and deploy system images
- Set up and maintenance of Active Directory accounts
- Record all support activities in the Service Desk ticketing system to ensure complete capturing of actions and results
- Understand and comply with all applicable Service Level Agreements, policies and procedures
- Monitor all available problem ticket entry points to ensure tickets are being addressed efficiently
- Integrate with 3rd party deployment and support providers as required
- Complete other duties as assigned
EXPERIENCE AND SKILLS REQUIREMENTS
- Bachelor's degree preferred, but not required.
- Requires 2 years of help desk technician experience.
- The minimum experience for this position is 1 year of relevant experience in a Service Desk environment.
- Experience with Active Directory account creation & password resets.
- Experience supporting and setup of Smart Phones.
- Experience using ticketing software.
- Proven track record of maintaining an 85-95% first call resolution rate.
Equal Opportunity Employer/Veterans/Disabled
Job Summary
Full Time
Business Services
$55k-68k (estimate)
07/08/2023
05/13/2024
auduboncompanies.com
TULSA, OK
500 - 1,000
1997
BRYAN MCDONALD
$50M - $200M
Business Services
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About Audubon Companies
Audubon Companies' is a leading EPC, consulting, fabrication, and technical services company supporting the energy, power, and industrial markets. For over 20 years, we have built a reputation for helping companies tackle some of the most pressing challenges facing the energy and industrial sectors. Leveraging our values, experience, and capabilities, we have evolved into a global leader recognized for reliability, flexibility, and our strong execution record. We deliver repeatable project success, safely, on schedule, and within budget. Our Family of Companies: Audubon Engineering is a global... EPC/EPCM services provider serving the energy, power, and industrial sectors. From the wellhead to the refinery, we deliver turnkey solutions throughout the project life cycle on time and within budget. Our reputation is centered on providing engineering excellence and flexibility without compromising safety, value, or quality. Audubon Field Solutions provides integrated pipeline and field services to the oil and gas, petrochemical and refining, transmission, and power generation markets. We support and manage the execution of turnkey onshore and offshore project solutions on time and within budget. Opero Energy is a global leader in gas processing and treating technologies and engineered module fabrication services for the oil and gas industry. From engineering design to equipment fabrication, to site installation, we deliver complete and reliable solutions that align with project specifications and client expectations safely and on-time. www.operoenergy.com Affinity provides direct hire and contract staffing solutions to the energy, oil and gas, manufacturing, power, chemical and construction industries. Our business is identifying and recruiting talent for our clients and finding new and exciting opportunities for our candidates in the following disciplines: engineering, manufacturing, construction, sales, information technology and finance & accounting.
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The job skills required for Service Desk Analyst include Help Desk, Service Desk, Active Directory, Desktop Support, Installation, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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