At Houston Methodist, the Principal Service Analyst position is responsible for expert level support of a broad range of applications across Information Technology while providing expert level customer service. This position collaborates with Information Technology, Informatics and Operations to serve as a primary point of contact to identify and resolve issues where possible and coordinate application support activities until resolution where appropriate. The Principal Service Analyst position is responsible for understanding complex application workflows to determine if immediate resolution exists or if escalation is required. Ensure the highest availability of systems and efficient resolution. This position utilizes a wide breadth of skills, including critical and latitude decision making, advanced customer service capabilities and technical abilities to make configuration, code, security, hardware changes or repairs deemed necessary to resolve local needs or system level needs that require coordinated system level alignment. The Principal Service Analyst position provides comprehensive support to different individuals and teams, ensuring the highest availability of systems and timely issue resolution and supports rounding initiatives with Operations, processes and ensures timely issue documentation, resolution and management to ensure complexities of the application(s) and workflows are understood and coordinated throughout the Information Technology division.