343 Service Desk Technician Jobs in Houston, TX
Precoat Metals is Hiring a Service Desk Technician Near Houston, TX
AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longevity and appearance of buildings, products and infrastructure that are essential to everyday life.
Job Description
AZZ has an exciting opportunity for a Service Desk Technician at our Houston Texas Precoat office. Reporting to the Service Desk Manager you will support day to day IT operations.
Duties and Responsibilities
- Clearly communicate technical subjects and instructions to non-technical audience both in person and over the phone.
- Manage user requests for support within time constraints defined by a service level agreement (SLA).
- Document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
- Give users a feeling of personalized service and a quick and thorough resolution.
- Perform basic technical support on endpoints (e.g., hardware, configuration, network connectivity, security, VPN, Terminal Services).
- Perform general maintenance tasks; troubleshoot and repair computer systems and peripheral equipment throughout the organization.
- Escalate service requests with management, vendors, and more senior technical resources as necessary to resolve problems.
- Image desktop and laptop computers.
- Ships and receives displays, computers, network equipment, and related materials.
- Manage inventory of replacement parts, equipment, and software licenses.
- Use an ITIL based work order tracking system.
- Plan and manage travel to field offices for onsite maintenance.
- Follow standard policies and procedures where documented.
- Inventory and securely destroy decommissioned data storage devices.
- Produce training materials and teach users in person and using remote collaboration tools.
- Other duties as assigned by the Service Desk Manager.
- 5 years of experience in an end-user technical support role with more than 500 Windows workstations.
- Excellent communication and people skills.
- Problem-solving, analytical, and team-working skills.
- Must be able to lift 50 lbs. unassisted.
- Must be able to travel internationally.
- Must be able to travel via airplane.
- Must have a valid driver's license.
- Must be willing and able to climb a standard 8 ft ladder.
- Must be able to communicate effectively in English.
- Experience working a standard service desk ticketing system.
- Experience answering incoming phone calls in a bullpen environment.
- Experience using multiple remote connection tools i.e. Remote Desktop, SCCM Remote Control, GoToAssist.
- Experience with video conferencing and collaboration tools ie Microsoft Teams, Zoom.
- Experience with User Management and Device Management inside Active Directory.
- Experience configuring VoIP phones.
- Experience supporting MFA.
- Experience creating job requirements for an outside contractor, remote hands, to perform.
- Associates degree required.
- Technical Support Certification (e.g., MCSA, A , CCNA) required
- Equivalent combination of education, certification, and experience will be considered.
All your information will be kept confidential according to EEO guidelines.
We are an Equal Opportunity Employer.
AZZ Inc. is a Drug Free Workplace
Job Summary
Full Time
$75k-95k (estimate)
04/27/2024
05/15/2024
precoat.com
GREENFIELD, IN
500 - 1,000
2014
GERARD DOMBEK
$200M - $500M
Durable Manufacturing
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The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
