Description:

The Customer Care Representative will be providing support to the Customer Care Team with the following duties:

1. Expedite and follow-ups on orders with production

2. Review Orders

3. Answer general technical product and inventory questions

4. Process material returns (authorizations)

5. Answer general questions regarding pricing and availability of products

6. Handle customer questions and concerns (coordinate with other departments when necessary)

7. Act as the liaison between internal teams (credit, production, etc.)

8. Send weekly shipment reports

Additional Skills & Qualifications:

1. ERM System experience - PREFERRED (JD Edwards is the system that they use) - this system can be taught

2. Customer Service Experience (retail OR call center)

3. Typing skills - they will be responsible for listening to calls AND typing simultaneously.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.