Ascend is transforming the regional truckload sector by leveraging technology, building density, and offering driver-friendly routes and policies—making us the carrier of choice for shippers that demand high performance and flexibility at competitive rates, and the employer of choice for drivers seeking a better work-life balance.
PURPOSE
The Business Development Representative is responsible for initiating and developing shipper & customer relationships to grow freight volume within our network, increase revenue and enhance profitability. This role solicits freight opportunities from partners, orchestrates service setup per customer procedures, and collaborates with our carrier operations team to ensure services are executed accordingly. Business Development Representatives are responsible for understanding their customers’ needs fully and uncovering additional opportunities to render service.
ACCOUNTABILITIES

• Build a network of shipper partners by identifying qualified leads, establishing Ascend’s value proposition and rapport with decision makers, as well as soliciting incremental freight service opportunities.
• Presenting solutions and negotiating rates with shipper partners to ensure our value of service is commensurate with transportation markets, and company targets are met.
• Communicate with customers throughout the life of the load so that any delays and/or issues are bridged, giving a voice to our success stories when we’re executing to plan.
• Working collaboratively with other Ascend departments such as Carrier Operations, Support Ops, AR/AP, etc. to handle all customer and carrier partner needs.
• Continually growing shipper partner network through building rapport, identifying issues, offering additional booking opportunities, and providing successful solutions.
• Model and promote Ascend’s Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.

QUALIFICATIONS

• Preferred 1 year of experience in transportation or logistics – Not Required.
• Previous sales, negotiations, or customer service experience preferred.

KNOWLEDGE, SKILLS, AND TRAITS

• Strong skills in building rapport and developing relationships.
• Customer Service focus in empathy, communication, and attention to detail.
• Strong abilities in teamwork and collaboration.
• Foundational skills in developing relationships.
• Ability to adapt as needed.
• Knowledge of effective influencing tactics and strategies.
• Foundational skills in assessing customer needs and providing solutions for them.
• Creatively identify and utilize effective communication channels and methods.
• Strong verbal and written skills.
• Build trust with team members and customers; reinforce words with action.
• Eager to learn from others with the ability to retain information efficiently.
• Have a humble confidence seeking to capitalize on your strengths and take ownership of your growth opportunities.

EDUCATION, CERTIFICATONS, & LICENSE REQUIREMENTS

• Bachelor’s Degree preferred or High School Diploma/GED with relevant experience.

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT
Ascend is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend believes that a diverse work environment results in a better experience for employees and customers and makes Ascend stronger.
With our mission of diversity and inclusion in mind, we provide equal employment opportunities to all qualified persons without regard to race, color, national origin, gender, pregnancy (including childbirth and related medical conditions), religion, age, disability, citizenship, sex (including sexual orientation, gender identity or expression), marital status, ancestry, genetic information, veteran and/or military status, or any other characteristic protected by applicable federal, state, or local law or Ascend policy.
This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position, other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.
PURPOSE
WE OFFER

• Medical, Dental, Vision - 1st of month after hire
• 401(k) - 5% match
• Employee Assistance Benefit
• Enhanced Benefits (STD, LTD, Critical Care)
• Paid Holidays
• Paid Time Off