ACI Federal is seeking a junior-level HSPD-12 Help Desk Analystto join our vibrant team located in Washington, DC!

**Must have US Citizenship and be able to obtain Public Trust Clearance**

This role is NOT an IT Helpdesk. We are looking for HSPD-12 experience and/or Insurance/healthcare company health care experience.
REQUIRED SKILLS:
• No more than 3 years experience in help desk setting
• Basic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases
• Ability to provide effective help desk support to address requests quickly
• Ability to provide professional and friendly customer service
• Ability to clearly and effectively communicate verbally and in writing
• Analytical skills to resolve complex challenges that require more than following existing operations procedures
• Attention to detail in working with large volumes of data that support critical business and security functions
• Ability and willingness to work a broad range of tasks
• Flexibility to adjust support to rapidly changing client priorities
• Willingness to collaborate with team members and ICAM PMO stakeholders
• Knowledge of GSA’s or other agency’s ICAM implementation approach, processes, and technical infrastructure
• Knowledge of GSA USAccess credentialing shared service provider tools and procedures
• Knowledge of ICAM-implementation help desk support
• Advanced computer skills including working with complex spreadsheet formulas, MS Project, and MS Visio
• Training individuals to adopt or use ICAM credentials and tools
Support to the GSA HSPD-12 Help Desk to resolve tickets and issues.

This role is hybrid and requires in-person at least 2 days per week. Please only apply if you are willing/able to work in person at the DC office.

Apply now!