Job Summary: As a Desktop/Tech Support, you will be a key member of our IT support team, responsible for providing advanced techinical support, troubleshooting complex issues, and contributing to the enhancement of our IT infrastructure. Your expertise will play a crucial role in maintaining the efficiency and reliability of our desktop systems.

Responsibilities:

• Serve as a customer service ambassador for the IT department.
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved, typically via our ticket tracking system.
• Commit time to learn new technologies as they either emerge or become utilized.
• Analyze and resolve complex technical problems ensuring minimal downtime for end-users.
• Administer and maintain user accounts, permissions, and group policies.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
• Lead and participate in IT projects, such as system upgrades, migrations, and deployments.
• Attend in-person meetings with employees to analyze, troubleshoot and diagnose hardware problems.
• Resolve technical issues related to network interruptions.
• Contribute to the development of knowledge base articles and training materials.
• Install and configure computer systems and applications within the company.
• Install and configure printer and copier systems, and troubleshoot issues with printing, copying, scanning, and faxing.
• Aid in the logistical accounting and disposition of all IT related equipment.
• Willingness to work independently as well as under direct supervision.
• Sense of urgency in proper completion of assigned tasking, specifically in the completion of end user issue correction.
• Work on site or remotely, in an on-call capacity, days, nights and/or weekends as needed to resolve end user issues.

A combination of experience, certifications, or education may be considered in lieu of stated qualification requirements.

• A degree in Information Technology, Computer Science, or related field is preferred.
• 3 years of proven experience in a heavy customer focus position involving desktop support.
• Proven expertise in troubleshooting and resolving highly complex technical issues.
• Unparalleled customer service attitude.
• Ability to self-motivate, work independently, with support as necessary.
• Strong understanding of networking concepts and protocols
• Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs.
• Extensive experience working with the Windows and MacOS operating systems.
• Professional verbal and written communication skills and interpersonal skills.
• Strong problem-solving skills.
• Experience installing and configuring computer systems and applications for a medium-sized company.
• In depth understanding of Microsoft Office suite, Office 365, SharePoint, and Teams.
• Ability to comfortably work with senior-level executives to resolve IT issues.
• Ability to flex and adapt work schedule to changing business demands.
• Demonstrate integrity and honesty and model ethical behavior and core values of the company- Quality, Service, Flexibility, and Integrity.
• The ability to travel to various worksites will be required and therefore employee must adhere to Armada Hoffler’s Driver Qualifications Policy.

Armada Hoffler is an equal opportunity employer a nd afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We provide a smoke-free and drug free workplace and participate in E-verify.

The successful candidate must pass a pre-employment drug screen and background check which includes Motor Vehicle Record that complies with Armada Hoffler's Driver Qualification Policy.