Job Summary: Reporting to the Information Technology Manager, The Desktop Support Technician, Level I is responsible for providing primary support for all desktop software and hardware issues in addition to maintenance and support of computer equipment, wireless devices and telephone systems for all employees at the corporate and satellite offices.

Responsibilities:

• Serve as a customer service ambassador for the IT department

• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved, typically via our ticket tracking system

• Commit time to learn new technologies as they either emerge or become utilized

• Act as the initial point of contact for all computer and system related concerns from employees

• Assist management in creating training materials pertaining to computer troubleshooting and usage

• Organize and file documentation pertaining to warranties and instructional guides for computer hardware

• Maintain work logs detailing all required system updates, as well as the date of completion as required

• Attend in-person meetings with employees to analyze, troubleshoot and diagnose hardware problems

• Resolve technical issues related to network interruptions

• Act as the initial point of contact for employee cell phone issues

• Install and configure computer systems and applications within the company

• Install and configure printer and copier systems, and troubleshoot issues with printing, copying, scanning, and faxing

• Aid in the logistical accounting and disposition of all IT related equipment

• Willingness to work independently as well as under direct supervision

• Sense of urgency in proper completion of assigned tasking, specifically in the completion of end user issue correction

• Work on site or remotely, in an on-call capacity, days, nights and/or weekends as needed to resolve end user issues

Minimum Acceptance Qualifications:

A combination of previous employment with Armada Hoffler, experience, certifications, or education may be considered in lieu of stated qualification requirements

• Unparalleled customer service attitude
• Industry-specific certification in relevant computer languages or software is preferred
• 1-3 years of proven experience in a heavy customer focus position involving desktop support
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software, such as Manage Engine Service Portal in addition to other remote access desktop programs
• Extensive experience working with the Windows operating system
• Ability to prioritize and manage several milestones and projects efficiently
• Professional verbal and written communication skills and interpersonal skills are essential when interacting with coworkers
• Strong problem-solving skills
• Experience installing and configuring computer systems and applications for a large company
• Experience with the Microsoft Office suite, Office 365, SharePoint, and Teams
• Ability to comfortably work with senior level executives to resolve IT issues
• Ability to travel to temporary office locations, as necessary.

Armada Hoffler is an equal opportunity employer a nd afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We provide a smoke-free and drug free workplace and participate in E-verify.

The successful candidate must pass pre-employment and random drug screens and a background check which includes Motor Vehicle Record that complies with Armada Hoffler's Driver Qualification Policy.