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Insight Global is Hiring a Service Desk Specialist Near Billerica, MA
A life science client of Insight Global is looking for a Mid-Level Service Desk Support for a contract opportunity with a high likelihood to convert to full-time employment. The IT Support Specialist must be able to provide excellent customer service to internal employees for operational support including troubleshooting hardware and software and lab support. Experience with Windows operating system, Office365, and ServiceNow is preferred.
Key Responsibilities:
- Act as the face of IT to the user population, providing excellent customer service over the phone, email, and in person.
- Image and deploy new computers and software, setup accounts in Active Directory and various applications as needed, and train users on basic functionality of our systems.
- Become a subject matter expert on one or more internal systems/applications and own the internal documentation and vendor relationships.
- Use strong documentation skills to ensure that tickets and databases are kept up to date with relevant information.
- Participate in regular support on-call rotation and work occasional evening/weekend hours to participate in after-hours systems changes.
Desired Experience
* 3 year of experience in helpdesk/ServiceDesk/ IT support role utilizing ticketing systems
* Experience in supporting Windows and Office 365
* Ability to provide application support and password resets
* Ability to troubleshoot hardware and software issues
Plusses
*Mac OS support/troubleshooting experience
*Experience using ServiceNow ticketing System
Hourly Pay*: $23-$28/hr
Benefits: Medical, Dental, Vision, 401k, Employee Assistance Program
*Pay is dependent on years of experience and skillset
Job Summary
Full Time
$54k-67k (estimate)
05/03/2024
05/19/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The following is the career advancement route for Service Desk Specialist positions, which can be used as a reference in future career path planning. As a Service Desk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Specialist. You can explore the career advancement for a Service Desk Specialist below and select your interested title to get hiring information.
