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The Service Desk Specialist will address technical issues to ensure a quick restoration of service or proper escalation. You will provide real time escalation points for customer, technical and administrative issues, as well as provide tier 1 remote desktop support and work with tier 2 desktop support staff to escalate advanced issues. You will follow up on all trouble reports, and proactively generate technical documentation in the form of knowledgebase articles. This position will perform infrastructure monitoring and Event Management process duties. You will initiate event response procedures when the need arises. You will also participate and/or lead major incident responses, such as engaging proper communication channels or leading a phone bridge.
This position is primarily on-campus, with some remote work. The nature of this position may require the candidate to report to campus as needed, with short notice.
We are looking to fill 2 positions. The hiring manager will determine the shift with the candidate.
Education and Experience Needed
Skills Needed:
Additional Information:
Full Time
Colleges & Universities
$45k-56k (estimate)
03/31/2023
05/23/2024
purdue.edu
SCOTTSBURG, IN
15,000 - 50,000
1869
JACQUELINE BENHAM
$5M - $10M
Colleges & Universities
Purdue University is a vast laboratory for discovery. The university is known not only for science, technology, engineering, and math programs, but also for our imagination, ingenuity, and innovation. Its a place where those who seek an education come to make their ideas real especially when those transformative discoveries lead to scientific, technological, social, or humanitarian impact. Founded in 1869 in West Lafayette, Indiana, the university proudly serves its state as well as the nation and the world. Academically, Purdues role as a major research institution is supported by top-rankin...g disciplines in pharmacy, business, engineering, and agriculture. More than 39,000 students are enrolled here. All 50 states and 130 countries are represented. Add about 950 student organizations and Big Ten Boilermaker athletics, and you get a college atmosphere thats without rival.
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The following is the career advancement route for Service Desk Specialist positions, which can be used as a reference in future career path planning. As a Service Desk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Specialist. You can explore the career advancement for a Service Desk Specialist below and select your interested title to get hiring information.