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Michael Page International is Hiring a Service Desk Analyst Near New York, NY
Job Details
Seeking a highly motivated and experienced Service Desk Analyst with a strong background in investment banking or financial services. The ideal candidate will provide technical support and assistance to internal users, ensuring smooth operations and high-quality service delivery.
Client Details
Top-tier fund.
Description
- Provide first level contract for end users
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Document and track incidents and service requests using the IT service management system.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Assist in the setup and configuration of workstations, mobile devices, and peripherals.
- Conduct user training and provide guidance on IT systems and applications.
- Maintain accurate inventory records of IT assets and equipment.
- Contribute to the development and improvement of IT support processes and procedures.
Profile
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 4 years of experience in a similar role, in investment banking or financial services.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in Microsoft Office 365 applications and collaboration tools.
- Familiarity with ITIL framework and service management best practices.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
- Relevant certifications such as CompTIA A , Microsoft Certified Professional (MCP), or ITIL Foundation are a plus.
Job Offer
Long term contract, hybrid working environment and competitive hourly rate.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
Job Summary
Full Time
Business Services
$58k-72k (estimate)
04/26/2024
07/15/2024
michaelpage.com
NEW YORK, NY
500 - 1,000
1976
Product/Brand/Service
RICHARD VICKERS
$200M - $500M
Business Services
Related Companies
About Michael Page International
Michael Page provides permanent and contract based recruitment services.
The job skills required for Service Desk Analyst include Customer Service, Technical Support, Service Desk, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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