66 Desktop Support Jobs in New York, NY
Amtex System Inc. is Hiring a Desktop Support Near New York, NY
Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.
Responsibilities Include, But Are Not Limited To
- Configure, rollout, and ongoing usability of computers, peripheral equipment, and software within established standards and guidelines.
- Troubleshoot hardware and software problems utilizing documentation, online assistance, and other staff members when necessary.
- Works with Service Desk, Network Infrastructure, and Server Support staff as appropriate to determine and resolve problems received from users.
- Works with external vendor support services and systems to resolve technical problems with desktop and laptop equipment and software.
- Escalate complex or troublesome issues to Level III technical support or to management for guidance when all Desktop Support resources have been exhausted.
- Take ownership of tickets assigned to ensure proper follow-up and follow-through on issues.
- Updates Asset Management records as required.
- Trains and orients staff on best practice use of hardware and software.
- Recommends and/or performs upgrades and maintenance on systems to ensure longevity.
- Follow and enforce IT policies and procedures.
- Efficiently manage daily work queue.
- Lifting and transporting computer equipment (i.e., desktops, laptops, and printers).
- Assist on special projects.
- Hardware troubleshooting and repair
- Strong Operating System troubleshooting knowledge
- Microsoft Office Suite
- Knowledge of Service Desk Software (ticketing system)
- Knowledge of Conference Room AV equipment and SMART Boards
- Strong Written and Verbal Communication
- Bachelor’s degree in Computer Science or equivalent work experience
Job Summary
Full Time
$65k-82k (estimate)
05/18/2024
10/06/2024
The job skills required for Desktop Support include Troubleshooting, Technical Support, Service Desk, Operating System, Microsoft Office, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.
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