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The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment.
The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.
Candidates should speak and write both English and French.
The Support Analyst will provide support to End Users on a variety of computing issues.
Diagnose, resolve, and follow-up on issues relating to various user computing issues Provide technical support by phone, remote access, deskside, or site visits as required New hire device setup / Imaging Experience utilizing ticketing systems Ensure tickets are accurately documented and resolved in accordance
Device inventory management Position may require working extended hours or occasional night / weekend as required Excellent communication skills both verbal and written
Ability to multi-task in a fast-paced environment Office 365 Productivity Tools
VPN troubleshooting / connectivity Mobile Device Support Follow client Compliance standards Preferred Qualifications
1 year(s) relevant technical field experience Windows 10 support experience Prior Help Desk experience
Prior ticketing system experience, such as ServiceNow
Ability to write clear, concise documentation Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success Strong written and verbal communication skills
Focus on customer service Desire to work in a team environment Strong work ethic
Ability to balance workload while maintaining high standards EUC L2 with Scripting experience must
Last updated : 2024-06-08
Full Time
IT Outsourcing & Consulting
$58k-72k (estimate)
05/22/2024
09/08/2024
mibihar.com
Sterling Heights, MI
<25
IT Outsourcing & Consulting
The job skills required for Desktop support include Troubleshooting, Help Desk, Customer Service, Technical Support, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.