The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement.

Job Description

TEBS seeks a highly skilled, qualified, experienced, and innovative IT Expert (Solution Architect) for its OFF initiative. TEBS supports over 11,000 County users across 40 operating Departments working in-person in County facilities, via Telework, or on a hybrid model basis.

The incumbent will lead the TEBS/OFF IT Service Management (ITSM) program and generally serve as the lead technical strategist for Enterprise solution implementation initiatives that fall under the purview of the TEBS OFF program.

Scope of Work

The Solution Architect has a broad portfolio of responsibility. Chief among these are to chair the TEBS Change Control Board (CCB), which meets bi-weekly, and the Network Connection Request Board (NCRB), which meets on a weekly basis.

Main responsibilities include:

• Understanding and discussing the scale, scope and impact of change and connection requests with customers
• Establishing meeting agendas
• Conducting board meetings and driving follow-up items to completion

These specific responsibilities entail significant customer contact across Departments as well as substantial collaboration with TEBS staff across the TEBS operating divisions.

The incumbent plays a lead role in defining technical architecture and/or implementation strategies associated with Enterprise solution implementations such as, but not limited to:

• ServiceNow, Multi-Factor Authentication (MFA),
• Mobile Application Management (MAM) and Mobile Device Management (MDM), and other technical policy implementations (ex: USB restriction, desktop logon restriction etc.).
• The Solution Architect assists the OFF-Division Chief with TEBS Service Catalog and IT Budget Review digital workflow process and solution development, oversight, and administration.

The Solution Architect helps coordinate ServiceNow development including defining strategy, technical solution approach, business rules, workflows, integrations, interfaces, and dashboards and reports within the ServiceNow application, and supports general delivery of ServiceNow digital transformation process innovations.

The incumbent works closely with the TEBS Policy Analyst and OFF Section Chiefs to define and implement policy initiatives and respond to requests for information and updates from internal organizational entities such as Internal Audit, the Office of the Inspector General, the Office of Management and Budget, the County Council, and other key stakeholders.

The Solution Architect performs other related duties as assigned.

Additional information

The incumbent will work with Departments County-wide to understand, propose, and deliver solutions with the primary emphasis on request fulfillment, workflow automation, and key ITSM based requests (Case, Change, Asset, Service Catalog, and others). The incumbent will utilize appropriate solution implementation methodologies and industry best practices to conduct solution architecture design, requirements analysis, system design, solution development and implementation, and play a vital role throughout the entire solution lifecycle.

The Solution Architect must have the ability to work independently and manage projects/processes and supervise/manage staff.

The position requires work schedule flexibility including some after-hours work, if necessary, to meet customer requirements. The County and TEBS support teleworking in accordance with County-wide and TEBS specific telework policies and procedures.

The incumbent will report to the Division Chief of Customer Relations who heads the OFF initiative.

Anticipated Salary: $98,037 (Minimum) – 158,802 (Maximum)

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Education: Master’s degree in computer science or a related field from an accredited college or university.

Experience: Six (6) years of experience in the Technology field in two or more of the following areas:

• Cloud Solutions Architecture, Design, Configuration, Implementation, Integration and Administration;
• Software Applications Development;
• IT Service Management (ITSM);
• Project/Program Management;
• Business Process Design and Re-Engineering;
• Digital Workflow Solution Implementation and Administration.

There are no preferred criteria/assessment questions for this position. Candidates meeting the minimum qualifications will be placed on the eligible list with a rating of qualified.

Selection for interviews will be based on education, experience and the following criterion:

• Cloud Solutions Architecture, Design, Configuration, Implementation, Integration and Administration.
• IT Service Management (ITSM) concepts and implementation for Enterprise operations.
• Project/Program Management in an Enterprise environment.
• Business Process Design and Re-Engineering;
• Digital Workflow Solution Architecture, Design, Development, Implementation and Administration.
• Full life-cycle Staff Supervision and Management.
• Demonstrated Communication and Collaboration skills.
• Knowledge of County IT systems, architecture, infrastructure, operations, policy, and strategy is Preferred.
• Knowledge of ServiceNow is Preferred.