68 Desktop Support Consultant Jobs in New York, NY
Sligo Software Solutions Inc., is Hiring a Desktop Support Consultant Near New York, NY
This is Srikanth from SLIGO. We have an urgent requirement for Desktop Support Consultant position with our client.
Title : Desktop Support Consultant
Location : New York City, New York
Duration : 30 Months
Client : NY State - Office of Mental Health
Job ID: SLG - 19 - 9521
Respond by: 05/27/24 5:00 PM
DescriptionSupports the ongoing operation of personal computing devices, applications, and network resources in the OMH NYC Field Office\Commissioner’s location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment.
DutiesThe consultant will serve as a dedicated resource providing technical support for agency employees in OMH's NYC Office.:
- Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems are operational.)
- Work with client agency to ensure timely incident reporting and service request entry through ITSM Service Now.
- Understand the ITS organization to work effectively with ITS Portfolio, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation.
- Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur.
- Understand user account and access environment to help triage and/or resolve access issues.
- Understand OMH and ITS Information Security Policies as well as OMH specific regulations regarding confidential data.
- Understand ITS procedures relative to user support, provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS related to its services.
- Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance.
- Provide basic ‘how to’ instruction to users for common desktop functionality/software issues, and for establishing video conference calls and use of technology to present or share information.
- Collaborate with OMH onsite office staff as necessary to resolve agency office related support issues that fall under their purview.
- Respond to all incoming help calls as they are received.
- Provide technical assistance (person-to-person) to all users.
- Experience (10 Years)
- Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
- This is an 100% Onsite
- 78 Months - Technical Experience in end-user desktop troubleshooting and support.
- 78 Months - Technical Experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity.
- 72 Months - Experience with ticket management software and related procedures (e.g., ITSM Service Now)
- 48 Months - Experience managing and prioritizing support calls.
- 72 Months - Experience with Microsoft Suite of products as well as Desktop O/S,
- 48 Months - Experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within an office setting supporting 75 staff.
- 48 Months - Experience in understanding and compliance with confidentiality related to sensitive data. (e.g., HIPAA/HITECH Law, Pub 1075)
- 48 Months - Experience in a customer service-related support position providing direct, in-person technical support to Executive level clients/customers and administrators.
- 72 Months - Experience supporting, troubleshooting, and operating video-teleconference equipment.
- 24 Months - Experience with internet-based teleconference software support (e.g. Webex, MS Teams, Zoom)
- Résumé.
Job Summary
Full Time
Restaurants & Catering Services
$67k-85k (estimate)
05/23/2024
11/17/2024
sligosoft.com
Albany, NY
<25
Restaurants & Catering Services
Related Companies
The job skills required for Desktop Support Consultant include Customer Service, Technical Support, Desktop Support, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Consultant positions, which can be used as a reference in future career path planning. As a Desktop Support Consultant, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Consultant. You can explore the career advancement for a Desktop Support Consultant below and select your interested title to get hiring information.
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