Description

Join the WR Team

At Workplace Resource (WR), we seek to understand and hear our customers’ needs, so that we can, in turn, use our experience, insight, and creativity to tailor innovative interior solutions. Through this process, we create environments that comfort, inspire, and sustain. Our culture sets us apart and influences everything we do. We are driven by our four values: Be Curious, Have Fun, Go the Extra Mile, Stay Authentic

WR represents two iconic design brands – Herman Miller and Knoll, along with hundreds of other contract interior solution manufacturers. We believe a physical space can shape the human experience when the built environment, furniture, acoustics, technology, and aesthetics work in harmony. We thoughtfully combine these elements with foresight and relentless planning, while being fiscally responsible, providing an insightful journey and seamless execution to our clients.

By joining the WR Team, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the WR Spirit to life. We live for what we do.

The Role

WR is searching for a Vice President, Operations. The VP of Operations will play a pivotal role in shaping and optimizing the operational landscape of WR. This leadership position requires dynamic and strategic thinking to oversee project execution from design conceptualization through customer installation. The VP of Operations is responsible for fostering a culture of operational excellence, driving improved profitability and project margin, ensuring seamless collaboration between departments, and enhancing the overall customer experience.

What you will do

~ Essential Job Responsibilities

Strategic Leadership

• Develop and implement operational strategies aligned with the company’s goals and objectives.
• Collaborate with executive leadership to ensure operational initiatives support overall business strategies.
• Drive continuous improvement (MKPS) initiatives to enhance operational efficiency and effectiveness with a goal of simplification and ease of doing business.
• Foster team health through collaboration with executive leadership, peers, and all departments within WR; demonstrating open communication through conflict resolution, mutual commitment, and accountability to the collective organization to drive results.

Project Execution Oversight

• Oversee project execution across all phases, from design to installation.
• Ensure seamless collaboration between design, customer experience, project management, warehouse, and installation teams.
• Implement project management best practices to optimize timelines and deliverables.
• Ensure adequate and knowledgeable workforce by analyzing staffing needs, recruiting, and interviewing, developing onboarding and other related training for employees.

Customer Experience Enhancement

• Champion a customer-centric culture, ensuring all operations prioritize and exceed customer expectations.
• Implement and monitor key performance indicators related to customer satisfaction and experience.
• Identify opportunities to enhance customer interactions and service delivery.

Creative Design Practices

• Provide oversight of creative design practices to ensure customers are supported with solution-oriented interiors planning.
• Fosters design thinking approach to problem solving customers business needs.
• Continually evolves and develops design team for best-in-class experience with the Design community.

Warehouse Management

• Streamline warehouse operations to optimize inventory management and logistics.
• Ensure efficient receiving, storage, and distribution processes.
• Ensure compliance with safety standards and regulations.

Installation Excellence

• Oversee the installation process to guarantee the highest level of quality and customer satisfaction.
• Collaborate with installation teams to resolve challenges and improve installation efficiency.
• Develop and implement training programs for the installation teams.
• Ensure installation standards are consistently met by all team members.

What success will look like

A successful Vice President, Operations will cultivate business relationships with other departments within WR and provide positive and effective representation with internal and external customers of our business.

Qualifications and/or Experience

The preferred candidate will hold a secondary degree from an accredited college or university in business or a related field; or a minimum of 5 years in business management or equivalent combination of education or experience.

• The preferred candidate will hold a secondary degree from an accredited college or university in business or a related field; or a minimum of 5 years in business management or equivalent combination of education or experience.
• Proven experience in senior operations role within the furniture or related industry.
• Strong leadership skills with a track record of successfully leading and developing high-performing teams.
• Demonstrated ability to develop and implement operational strategies that align with business objectives.
• Excellent project management skills, with the ability to oversee multiple projects simultaneously.
• Customer-focused mindset with a commitment to delivering exceptional customer experiences.
• In-depth knowledge of warehouse management, logistics, and installation processes.
• Strategic thinker with the ability to identify and capitalize on opportunities for operational improvement.
• High level communication skills that effectively drives understanding and commitment with a wide range of people, both internally and externally.
• Proven leadership skills, assertive, self-confident, self-starter, and the ability to empower, mentor and manage employees.
• Ability to make appropriate decisions, even in difficult situations, for timely resolution and with the company’s best interest.
• Demonstrate ability to be agile and flexible to the changing conditions of the market and be purposeful about the changes the business will need to be successful.
• Demonstrate integrity, transparency, and trust by acting ethically in all situations.
• Proficient in all technology tools required to effectively run the business.

Who we are

WR is a certified women owned and led small business. The company has been named the top 10 Best Places to Work by Denver Business Journal in 2023 and Colorado Spring’s Gazette Best Workplaces for the last three years in a row. WR is committed to the vision of becoming engaged with every top organization in Colorado and beyond. As a purpose led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our employees, allowing them to bring their authentic selves to work every day.

What’s in it for you

At WR, we offer comprehensive benefits that encourage mental, physical, and financial well-being for all employees. When it comes to benefits, we’re the total package. We feel passionate about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Pursuant to the Colorado Fair Pay Act, compensation for this role is market competitive, including a annual base salary range of $110,000-$125,000. All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

We currently offer the following benefits

• Access to low cost, high quality health care options through Cigna, Delta Dental of CO, and EyeMed.
• Access to a 401k plan to help save for the future with Voya Financial.
• A competitive vacation policy for employees to rest and recharge.
• Holiday pay for all full time employees, where our offices are seriously closed.
• 6 days of fully paid sick leave, to take the time to heal and or recover.
• Family friendly benefits, includes CO PFML as 12 weeks of benefits while on leave, as well as employer paid AD&D, long term disability, employer sponsored life insurance, and an employee assistance program.
• Education benefits and tuition assistance to help your future development and growth.
• Volunteer Time Off (VTO) for giving back to our Denver and Colorado Springs communities through our ESG Strategy.

Work Environment and Physical/Mental Demands

The position requires working typically in a professional office environment. This role routinely uses standard office equipment such as office phone/smartphone, computer/laptop/computer keyboard/mouse, photocopiers, filing cabinets and printers. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Ability to visit and move around at construction and other customer/work sites, wearing appropriate safety protective gear. Ability to lift, carry, and otherwise transport work related materials that frequently weigh up to 10 lbs. and that may occasionally weigh more than 25 lbs. Ability to work with numbers, research complex issues and resolve problems. Requires more advanced mathematical skills to understand spatial requirements and in doing bids. Must be able to read and comprehend complex written material, as well as ability to analyze, compare, evaluate, reconcile, and order data.

The physical demands and working environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Workplace Resource is Proud to be an Equal Opportunity Employer

Workplace Resource (WR) is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse backgrounds and perspectives. Our employees truly are our greatest asset. We value and encourage the diverse talents, skills, and perspectives our employees contribute to our collective effort every day. Workplace Resource prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age 40 and over, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions, marital status, and any other prohibited characteristic. At WR, neither the employee nor the company is committed to an employment relationship for a fixed period of time. Employment with WR is at will. Either the employee or management has the right to terminate the employment relationship at any time, for any reason.

Qualifications