About this role:

Wells Fargo is seeking a Senior Lead Digital Product Manager - Customer Information Management Platform to join the Customer Data Products (CDP) group within Consumer Data and Engagement Platforms (CDEP) as part of Consumer and Small Business Banking (CSBB). Our vision is to create a ‘Know Me’ experience for our customers by enabling Wells Fargo products and customer journeys to quickly obtain high-quality customer information. Our product areas introduce new capabilities and modernize legacy platforms to improve customer data quality and enable enterprise agility. This is a senior individual contributor role which will support the Head of the Customer Information Management to plan and deliver customer platform and cross-domain product features and functions to meet prioritized enterprise objectives.

Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Lead product management and strategic focus for the customer platform and cross-domain product area

• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas of the enterprise

• Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to deliver high-quality product features and functionality

• Deliver high-quality solutions that are long-term, large scale, and require consideration of global market dynamics, trends, regulatory impact, and risk management

• Work with stakeholders from across multiple Wells Fargo lines of businesses and functions to manage the product roadmap and align it to business needs

• Conduct value-based intake and prioritization across requests, bring subject matter expertise on current and emerging customer domain and technology trends to offer strategic solutions to plan and deliver product capabilities that drive business value

• Demonstrate data products and technology thought leadership; develop productive relationships with key data users such as Consumer Lending LOB, and build strong sponsorship of the Utility strategy and roadmap

• Manage the Customer Platform and Cross-Domain area product roadmap to deliver maximum business and customer value

• Capture, document and refine user stories reflecting business requirements

• Partner with key business and technology stakeholders to champion the product vision, guiding principles, and roadmap 

• Capture and disseminate product OKRs and key performance indicators and business value (revenue gains, efficiency saves, etc.) and agile performance metrics (velocity, capacity, burn down)

• Identify opportunities to continuously refine and optimize the strategic operating model

• Develop and maintain agile strategies for prioritization, interdependency management, and scoping across use cases, organizations and competing priorities

• Advise experienced leadership to develop or influence business plans, business requirements, direct product design and implementation for complex business and technical needs

Required Qualifications:

• 7 years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5 years of experience in one or more of the following functional areas: large enterprise platforms and complex implementations, business technology solutions, or event-driven architecture, with a clear track record of building innovative, customer-facing capabilities

• 2 years of experience leading modern microservice transformation efforts (APIs and Events)

Desired Qualifications:

• Expert level knowledge of product ownership, user-centric product development and delivery, and analytics platform development and delivery

• Financial Services experience with working understanding of Consumer and Business Banking and Lending

• Consumer Data Management experience

• Proven success in understanding a technical architecture or platform strategy and ensuring design recommendations adhere to long term vision

• In depth understanding of modernized microservices architecture (APIs and Events)

• Experience consulting, influencing and partnering with business executives, product managers, technology partners and peers to reach design recommendations that are highly complex

• Working understanding of Hogan CIS

• Understanding of modernized microservices including MongoDB, Kafka, and APIs

• Ability to work in a fast-paced environment with shifting priorities while executing on tactical and strategic deliverables to meet timelines

• Experience with Agile methodology including but not limited to intake, discovery, and prioritization of new work and work in progress within the backlog

• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• This position offers a hybrid work schedule.

• Ability to travel up to 10% of the time.

This position is not eligible for Visa sponsorship.

Required location(s) listed. Relocation assistance is not available for this position.

Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards.

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.