Help save lives every day you come to work. To service existing contracted end user distribution service agreements in Austin area. The Account Manager supports the Senior Account Manager and Distribution Services to ensure that all tissue for transplant surgery needs are met through product education and selection.

- We will help you obtain your CTBS certification.

Responsibilities:

• Ensure product diversity and services are readily available for Tissue clients by communicating end user needs to Senior Accounts Manager and Distribution Supervisor(s).
• Assist Tissue Management in developing and maintaining departmental statistics and metrics.
• Manage client relationships and the external customer service program for the department, including in-services, complaints, and feedback reports for assigned locations/sites.
• Support the onboarding process of new customer accounts.
• Coordinate with Management in the vendor credential process for customer accounts.
• Participate in maintenance and monitoring of supplier qualifications for end users, which includes recertification due dates and applicable documentation.
• Maintain compliance with FDA, AATB, OSHA, and UTR guidelines, protocols, and policies and procedures.
• Assist the Senior Account Manager in developing, maintaining, and managing accurate, up-to-date account profiles on all contracted partners and end-users.
• Provide graft usage reports to Donor Services Account Managers.
• Participate with market analysis summaries and reports as applicable to assist in strategic planning and the development of new service opportunities.
• Meet and exceed employee program expectations of AMO CommYOUnity! standards: Rewards & Recognition, Communication, Individuality, Integrity, Respect, and Pursuit of Excellence.
• Special projects as assigned

Skills, Education, & Experience:

• Must have at least 2 years of experience in client or customer service in a medical field.
• Must be CTBS certified or test at next available exam cycle.
• Knowledge of the bio-medical, allograft and/or device industry.
• High school diploma required, two years of college is preferred, with a focus in life sciences.
• Exhibit professional conduct and demeanor at all times, ability to adapt to change and facilitate change in a positive and professional manner.
• Must have excellent public speaking and communication skills, both verbally and written.
• Must be organized and have a strong attention to detail and ability to manage multiple projects simultaneously.
• Must be able to work independently with little supervision.
• Computer skills that include the competent use of Microsoft Office Suite required.
• Must be 21 years of age or older, able to provide proper licensure credentials, a copy of a current and acceptable driving record and proof of insurability.
• Must be able to travel regularly throughout the assigned territory.

Physical/Mental Requirements:

• Ability to work a flexible schedule including evenings and weekends.
• Must be able to exhibit sound judgment.
• Must be able to prioritize and multi-task.
• Light lifting.

UTR - Two year Top Workplaces winner, 2022-2023, We offer great benefits after 90 days for full time employees. Free Medical plan, * Dental * Vision * Tuition Reimbursement * Long-term Disability* Life Disability * Free Life Insurance * PTO/ELB-FSA/DCA/HSA * 401k * Financial Planning. Check out our mission, UnitedTissueResources.org

Background and reference check required. We are a drug free workplace.
EEO Employer: Minorities/Women/Veterans/Disabled

Job Type: Full-time

Pay: $57,000.00 - $64,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• This job comes with posted salary range, generous PTO, full benefits after 90 days, 401, and the occasional fun potluck. What is your min salary requirement?
• Monday through Friday day shift and must be able to work flexible hours, some evenings and/or weekends as necessary to attend events. (Y/N)
• We'll ask you to travel to hospitals and educate staff on the tissue process. Do you have a valid TX drivers license, 3 years acceptable driving history and proof of liability insurance. (Y/N)

Experience:

• Account management: 1 year (Preferred)

Work Location: Hybrid remote in Austin, TX 78754