Job Description

We are looking for a Call Center Representative to join our team. The successful candidate will be responsible for handling incoming calls from customers, answering questions, handling complaints, and providing information in a professional and efficient manner.

Responsibilities :

• Answer incoming calls from customers in a professional and courteous manner.
• Provide accurate information about products and services to customers.
• Handle customer inquiries, complaints, and escalations promptly and professionally.
• Identify and escalate priority issues to the appropriate team member.
• Process orders, forms, and applications.
• Follow up on customer calls where necessary.
• Maintain a high level of professionalism and customer service at all times.
• Meet or exceed call center metrics including call handling time, resolution, and customer satisfaction targets.

Requirements :

• Previous experience in a customer service role or call center environment preferred but not required.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in Microsoft Office and CRM software.
• High school diploma or equivalent.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To apply please email your resume to [email protected]