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JOB DESCRIPTION
The Coordinator, Customer Resolutions is a call center phone agent position within the Company's forward mortgage servicing business.
This position reports to a Team Lead, Customer Resolutions and works independently on a team located in one of four sites : Mount Laurel, NJ, West Palm Beach, FL, Rancho Cordova, CA or St.
Croix, USVI. This position is responsible for mortgage debt collections. The agent's role is to make phone calls to homeowners to collect loan payments and resolve delinquent loans through retention and liquidation strategies while maintaining a high degree of professionalism, courteous customer service, and promptness in all interactions.
Agents in this role are required to use scripting and adhere to investor servicing guidelines, internal policies and procedures.
What PHH Offers :
Job Functions and Responsibilities :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Qualifications :
Training / Licensing Requirements :
Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal / State licensing requirements, if applicable.
Work Schedule :
Call center hours of operation are Monday - Friday 8 : 00 a.m. - 9 : 00 p.m. ET, Saturday 8 : 00 a.m. - 5 : 00 p.m. ET.
Required to be flexible to work any shift between these hours. Rotating Saturday work hours are required.
Shifts are subject to a changing rotation schedule. Employees in this role must be flexible and available to work during all listed business hours.
Shifts may be determined by business needs, the employee's performance standing, training and availability.
ABOUT US
Ocwen Financial Corporation is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.
PHH Mortgage, a subsidiary of Ocwen Financial Corporation, has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience.
PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR / Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention.
We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending.
At Ocwen, we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions.
This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered.
We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.
Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you have a disability or special need that requires accommodation, please let us know.
and more. Visit jobs.ocwen.com for details.
Last updated : 2024-05-19
Full Time
$43k-54k (estimate)
05/20/2024
06/05/2024
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Call center representatives must be professional throughout each phone call and to other call center employees.
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Working as a call center representative requires a fast typing ability.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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