Job Summary:

Our Amazing Customer Care Team provide patients (Veterans and retail customers) as well as VA Officials with courteous customer service in person, over the phone, or via emailing in. They strive to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers’ needs. Our Ideal Candidate has prior experience in within the Dept. of Veterans Affairs, Oxygen or DME Scripts.

Essential Duties & Responsibilities:

• You will Receive and confirm new orders from VA Hospitals or retail customers via fax/email/call and enter them accurately to Sales force within 4 hours of the receipt of the order. Exercising independent judgement as, emergency orders must be entered and confirmed within 30 minute of the receipt of the order.
• You will make initial contact to the new patients to confirm address, phone number, and acquire an emergency/secondary back up contact number.
• You will contact the patients with emergency orders within 4 hours and schedules the home visit/delivery within 8 hours.
• You will answer calls and address them accordingly; otherwise transfers them to pertaining department.
• You will provide patients (Veterans and other retail customers) and VA Officials with courteous customer service in person, over the phone, or via emailing in.
• You will provide timely resolution of customer complaints, concerns, and inquiries and record them in the complaint log.
• You will record adequate notes in the Customer Relationship Management platform of Salesforce. Please don’t forget to set reminder notifications in Salesforce to do the required follow ups.
• You will call the patients with completed service appointment of the assigned service territories of the previous day to conduct Patient Survey for Quality Assurance.
• You should respond effectively to customers rejecting their orders, determining the reason and offering possible alternatives.
• You will prepare reports and correspondence as instructed by the supervisor.
• You should process and provide adequate response to the daily emails to main order intake, as well as the assigned work email.
• If the assigned tasks were completed before end of the day, or the employee has low number of tasks to do in any days, they do immediately inform the supervisor. The supervisor may decide on assigning additional tasks to the employee.
• Be prepared to perform other related duties as assigned by management.
• Communicate with the Technicians/Drivers to resolve any scheduling or home delivery concerns.

Ability to commute/relocate:

• West Palm Beach, FL 33413: Reliably commute or planning to relocate before starting work (Required)

Schedule: Other (Rolling Schedule between 8 and 11 AM)

Work Location: On Site

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Support & Client Services Occupations: 4 years (Preferred)

Work Location: In person