Job Title: Call Center Customer Service Assistant
Location: New York, NY
Job Type: Full-time
Position Overview: We are seeking a dynamic and enthusiastic Call Center Customer Service Assistant to join our team. The ideal candidate will be passionate about delivering outstanding customer experiences and possess excellent communication skills. As a Call Center Customer Service Assistant, you will be responsible for addressing customer inquiries, resolving issues, and providing support via telephone, email, and chat.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner.
Provide accurate information regarding products, services, policies, and procedures.
Assist customers with order placement, modifications, and cancellations.
Escalate complex inquiries or complaints to the appropriate department or supervisor.
Document all customer interactions and transactions accurately in the CRM system.
Collaborate with other team members to ensure customer satisfaction and operational efficiency.
Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction scores.
Continuously seek opportunities for process improvement and contribute to the development of best practices within the team.
Qualifications:
High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong interpersonal skills and ability to interact positively with customers and colleagues.
Proficiency in using CRM software and other relevant computer applications.
Adaptability and willingness to learn new skills and processes.
Empathy and patience when dealing with challenging customer situations.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.