16 Call Center Customer Service Agent Jobs in New York, NY
Club Curate Comm is Hiring a Call Center Customer Service Agent Near New York, NY
Job Title: Call Center Customer Service Assistant
Location: New York
Position Type: Full-time
Company: Club Curate Comm
Job Description:
As a Call Center Customer Service Assistant, you will be the first point of contact for our customers seeking assistance via phone. You will play a crucial role in ensuring customer satisfaction by providing excellent service, resolving issues promptly, and maintaining a positive and professional attitude at all times.
Responsibilities:
- Answer incoming calls promptly and professionally, responding to customer inquiries, complaints, and service requests.
- Provide accurate information about products, services, and company policies to customers.
- Assist customers in troubleshooting technical issues and guiding them through problem-solving steps.
- Handle customer complaints effectively, striving for first-call resolution whenever possible.
- Escalate complex issues to the appropriate department or supervisor for resolution.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Meet or exceed performance metrics such as call quality, average handling time, and customer satisfaction ratings.
- Stay updated on product knowledge, company policies, and industry trends to better assist customers.
- Collaborate with team members and other departments to improve overall customer experience.
Job Requirements:
- High school diploma or equivalent.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and composed under pressure.
- Proficiency in using CRM software and other call center technology.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Ability to work independently as well as part of a team.
Job Summary
Full Time
$42k-55k (estimate)
03/23/2024
05/22/2024
The job skills required for Call Center Customer Service Agent include Customer Service, Call Center, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Customer Service Agent positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Agent. You can explore the career advancement for a Call Center Customer Service Agent below and select your interested title to get hiring information.
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