Overview

Tatitlek Federal Services, Inc., is seeking an experienced Administrative Support Specialist to support a program with our government customer. The position is based in Washington, DC or at an approved telework location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide support and information to Staff on a range of issues including HR (status of employment, pay, etc.), visa status, potential employment, etc. The information will be provided by the Bureau of Global Talent Management (GTM), Bureau of Consular Affairs and other bureaus as appropriate.
• Collect information including location statistics from staff to help maintain a head count and facilitate ongoing outreach and support.
• Raise concerns to site coordinators, and other Department staff as appropriate.
• Relay evacuation requests to relevant task force and work with Kabul staff on movement of staff outside of Afghanistan.
• Connect with the Bureau of Administration Office of the Procurement Executive (A/OPE) or other offices and bureaus regarding employer support.
• Maintain simple databases.
• Provide periodic reports to the Government Technical Monitor for dissemination to appropriate bureaus and offices.
• Collect information including location statistics from staff to help maintain a head count and facilitate ongoing outreach and support.
• Raise concerns to site coordinators, and other Department staff as appropriate.
• Provide topic-specific news media and social media monitoring and analysis
• Provide written and verbal media briefings
• Coordinate outreach activities with key stakeholder groups
• Develop strategic engagement strategies and external communications materials
• Develop and create outreach and engagement content to support international operations
• Conduct audience analysis to support strategic communications planning
• Advise and support training on media engagement
• Serve as a liaison safe-havened evacuees and facilitate communications between all safe haven officials and C/ARE.
• Communicate with internal and external customers through various channels (in-person, phone calls, virtual meetings, etc.) in English and one of the following: Dari (preferred), Farsi, Pashto.
• Receive and organize internal and external inquiries, and flag critical information to managers.
• Reads through or listens to material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Provide basic guidance to Afghan evacuees on completing government forms (social welfare benefits, financial forms, medical forms, etc.).
• Support the Outreach and Engagement Team on Town Halls with interpretations.
• Collect data (including but not limited to bio-data, addresses, financial information, etc.) that will be used to facilitate the travel of U.S. citizens, U.S. legal permanent residents, and Afghans out of Afghanistan.
• Enter collected data into new formats, as required.
• Receive and organize internal and external inquiries, and flag critical information to managers.
• Reads through or listens to material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Communicate with internal and external customers through various channels (in-person, phone calls, virtual meetings, etc.) in English and one of the following: Dari, Farsi, Pashto, Urdu; includes liaising with Afghan officials in Afghanistan on matters regarding travel documents, travel requirements, and updates to specific Afghan policies.
• Work with program managers and case management systems used by C/ARE team members
• Coordinate outreach and engagement with the COMMS Team
• Develop and create outreach and engagement content to support international operations in one of the following: Dari, Farsi, Pashto, Urdu
• Due to language needs, may provide limited support to the Contact Center on an as-needed basis. 

REQUIRED & SKILLS:

• At least one year’s experience working in an embassy or consulate.
• Basic computer skills (Microsoft Office suite)
• English language (written and spoken) communications skills.
• Ability to manage multiple tasks, coordinate activities and work well in a multi-cultural team environment.
• Strong organizational, communication, and interpersonal skills.
• Ability to work independently to assess priorities and manage daily coordination of details with minimal supervision.
• Fluency in Dari and/or Pashto is preferred but not required.
• All personnel working in this area must have or be able to attain a Public Trust clearance at the Moderate risk level.

DESIRED SKILLS:

• Bachelor’s Degree in a relevant field.
• Eight (8) years of management analysis experience.
• Excellent technical writing skills including spelling, grammar, and punctuation.
• Must be proficient in Microsoft Office Suite.
• Strong written and verbal communication skills and the ability to work with others.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

SUPERVISORY RESPONSIBILITIES:

None.

ADDITIONAL QUALIFYING FACTORS:

As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.

Salary