23 service desk analyst Jobs in los angeles, ca
Global HIT is Hiring a Remote Service Desk Analyst
Overview:
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is a full-time position with competitive pay and excellent benefits.
Duties:
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Install, configure, and maintain operating systems and software applications
- Set up and maintain IT infrastructure, including servers, networks, and firewalls
- Assist with the setup and maintenance of office equipment
- Manage user accounts and permissions in Active Directory
- Collaborate with other IT team members to resolve complex issues
- Document technical procedures and solutions for future reference
- Utilize ServiceNow ticketing system to track and prioritize support requests
Requirements:
- Strong knowledge of Windows operating systems (Windows 10, Windows Server)
- Familiarity with IT infrastructure components such as servers, networks, firewalls, etc.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with Mac OS is a plus
- Understanding of LAN/WAN technologies and protocols
- Knowledge of Active Directory user management
- Previous experience in providing IT support is preferred
- Excellent problem-solving and communication skills
At our company, we value our employees' growth and development. We offer ongoing training opportunities to enhance your technical skills and advance your career in the IT field. Join our team of dedicated professionals and contribute to providing exceptional technical support to our clients.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements.
Job Types: Full-time, Contract, Temporary, Temp-to-hire
Pay: $28.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- On call
- Rotating weekends
- Weekdays
- Weekends as needed
Experience:
- Help desk: 2 years (Required)
- ServiceNow: 2 years (Required)
- SQL: 2 years (Required)
- report evaluation and analytics: 2 years (Required)
Location:
- Los Angeles, CA (Required)
Ability to Commute:
- Los Angeles, CA (Required)
Work Location: Remote
Job Summary
Temporary | Other | Contractor | Full Time
05/13/2024
09/08/2024
The job skills required for Service Desk Analyst include Help Desk, IT Support, Technical Support, Problem Solving, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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