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Summary:
The Service Desk Agent, Lead will be responsible for overseeing all related operations of the support center, servicing all internal and external customers. The Service Desk provides a centralized resource to answer questions, troubleshoot problems, and facilitate solutions to known issues. Methods of contacting the Service Desk include inbound phone calls, ITSM service portal, emails, and Now Virtual Agent. In collaboration with the Service Desk supervisors, the manager will ensure that all SLAs are being met across all verticals. In addition to maintaining daily operations, this role will be responsible for developing plans and road maps that consistently enable the forward movement of the service desk and enhancing service levels. The manager will be accountable for consistently evaluating and evolving standards and processes related to the service center. This role will ensure that current and future technologies are utilized or being planned. The manager will be responsible for building strong relationships internal to IT and the business to ensure proper communication and delivery of information is taking shape in an appropriate, efficient manner. This role will require strong analytical and written skills to help interpret data and provide direction on the next steps both to their immediate team and business partners. Minimum Education:
Minimum Experience / Accountabilities:
· The service desk area is a 24/7 operation and candidate must be agreeable to work nights, weekends, and holidays as required.
Job Type: Full-time
Pay: $54,000.00 - $66,000.00 per year
Benefits:
Experience level:
Schedule:
Education:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
$84k-106k (estimate)
02/23/2024
06/21/2024
globalhit.com
Huntington Beach, CA
50 - 100
The job skills required for IT Service Desk Agent include Service Desk, Desktop Support, Communication Skills, Futures, Leadership, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Agent positions, which can be used as a reference in future career path planning. As an IT Service Desk Agent, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Agent. You can explore the career advancement for an IT Service Desk Agent below and select your interested title to get hiring information.