What success looks like in this role. 1st Level telephone and other media contact support. Strive for a high level of first contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Accurately document calls and incidents. Manage time and workload to meet predetermined service levels. Assign incidents and requests ...
What success looks like in this role. Client CTO Commercial. Position Overview. Unisys is seeking a dynamic and forward-thinking client CTO to provide thought leadership, shape strategies and fuel growth for our account teams. The client CTO will be responsible for developing and executing robust strategy primarily focused on expanding our portfolio footprint in existing clients and support new business wins across Digital, Cloud, AI and Cybersec...
What success looks like in this role. Provides Deal Pursuit support for a defined market. Works closely with sales colleagues to identify and develop opportunities based on a pre-defined sales methodology and approach (i.e., Covey). Facilitates proposal efforts and supports sales calls to ensure products / services / solutions meet client needs and expectations. Presents overall solutions to the deal review board and to clients, in support of the...
What success looks like in this role. Unisys has been providing IBM mainframe managed services to its clients since 1989. Unisys is seeking an experienced Senior Enterprise Associate with expertise in mainframe operations, specifically with VSE and the PCS scheduler, to join our dynamic team. The ideal candidate will have a background in mainframe systems management, with a strong preference for experience with z/OS or VSE. The role involves moni...
What success looks like in this role. Overview. Unisys has been providing IBM mainframe managed services to its clients since 1989. Unisys is seeking an experienced Senior Enterprise Analyst with expertise in mainframe operations, specifically with VSAM and the PCS scheduler, to join our dynamic team. The ideal candidate will have a background in mainframe systems management, with a strong preference for experience with z/OS or VSE. The role invo...
What success looks like in this role. 1st Level telephone and other media contact support. Strive for a high level of first contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Accurately document calls and incidents. Manage time and workload to meet predetermined service levels. Maintain data accuracy in our ...
What success looks like in this role. A service management analyst is responsible for providing day to day support for Major Incident Management process and service operations. They play. an important role. in ensuring that major incidents are resolved quickly and effectively, minimizing disruption to business operations. Provides capture support for Major Incident Management processes and engages with ESM Practice members and internal colleagues...
What success looks like in this role. Strives for high levels of client satisfaction for the products/solutions supported. Must have experience in scripting. Capable of addressing all questions regarding the installation, configuration, and customization within the areas of domain expertise without reference to others. Must be able to effectively communicate with the client. Responds to escalated problems in a timely and accurate manner and ensur...
What success looks like in this role. Position Overview. The Sr. Director, Delivery is an exciting role leading our Hybrid Infrastructure Services delivery for a global client base in our Cloud, Applications, and Infrastructure (CA&I) business unit. Demonstrated hands-on management style driving IT Managed services, IT operations, Hybrid cloud managed services, Infrastructure migration and modernization, and Digital Transformation. This position ...
What success looks like in this role. Leads the Global and / or local Delivery of Services provided by Unisys to a particular account or group of accounts. Responsible for the successful planning, implementation and execution of the contracted services where success criteria include meeting Service Level Agreement (SLA), cost, governance, performance, quality, innovation, continuous improvement and value requirements through the effective interac...
What success looks like in this role. Work effectively with Unisys Client Executives, Client Delivery Executives, and Client Technology Officers. Develop and maintain a strategic partnership with clients CISOs to understand their security needs and align security initiatives with overall business objectives. Act as a trusted advisor, providing insights and recommendations on security matters to enhance the client's security posture. Work with acc...
What success looks like in this role. Client CTO Commercial. Position Overview. Unisys is seeking a dynamic and forward-thinking client CTO to provide thought leadership, shape strategies and fuel growth for our account teams. The client CTO will be responsible for developing and executing robust strategy primarily focused on expanding our portfolio footprint in existing clients and support new business wins across Digital, Cloud, AI and Cybersec...
