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Summary:
The Service Desk Agent is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide all level of support, including level 1 and 2 escalations for work stations, servers, virtualization, printers, networks, and vendor specific hardware and software. This position is also responsible for supporting the end user community and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wifi connectivity and other computer related technology. Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.
Job Types: Full-time, Contract, Temp-to-hire
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
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Work Location: Hybrid remote in Los Angeles, CA 90033
Full Time | Contractor | Temporary | Other
$55k-69k (estimate)
03/15/2024
07/20/2024
globalitr.com
<25
The job skills required for Service Desk Agent include Service Desk, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Agent positions, which can be used as a reference in future career path planning. As a Service Desk Agent, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Agent. You can explore the career advancement for a Service Desk Agent below and select your interested title to get hiring information.