69 Service Desk Agent Jobs in Los Angeles, CA
Judge Group is Hiring a Service Desk Agent Near Los Angeles, CA
Job Details
Salary: $29.00 USD Hourly - $34.00 USD Hourly
Description:
Our client is currently seeking a Service Desk Agent
MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. The area is a 24/7 operation and therefore candidates will need to acknowledge prior to consideration that they are aware of such and agree
REMOTE OK; Local candidates.
Work location: Los Angeles, CA 90032
Working Job Title: Service Desk Agent II
Duration of Assignment: FTE
Salary Range: $29.00/hr - $34.00/hr
Work hours: 8-5
Dress code: Business Casual
Summary:
The Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software. This position is also responsible for supporting the end user community at the clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.
Minimum Education/Experience:
High School degree or equivalent required
Associate degree in related field preferred
3 years of work experience in IT required
2 years of experience in Service Desk Support preferred
Must demonstrate excellent customer service.
Excellent written & verbal communication skills.
Knowledge of triage, track & monitor ticket progress per required SLA & follow escalation procedures.
Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.
Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Job Summary
Full Time
Business Services
$55k-69k (estimate)
05/10/2024
07/09/2024
judge.com
FORT MYERS, FL
3,000 - 7,500
1970
Private
TINA GANNON
$200M - $500M
Business Services
Related Companies
About Judge Group
The Judge Group provides staffing, corporate training and digital consulting services.
The job skills required for Service Desk Agent include Service Desk, Operating System, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Agent positions, which can be used as a reference in future career path planning. As a Service Desk Agent, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Agent. You can explore the career advancement for a Service Desk Agent below and select your interested title to get hiring information.
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