Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with luggage storage and transportation arrangements
- Handle guest complaints and resolve issues promptly and professionally
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure smooth operations
- Perform night audit duties as required

Requirements:
- Previous experience in a hotel or resort front desk role is preferred
- Excellent phone etiquette and customer service skills
- Strong interpersonal and communication skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in multilingual communication is a plus
- Knowledge of night audit procedures is an advantage
- Familiarity with hospitality management software is desirable
- High school diploma or equivalent qualification

At our hotel, we value our employees' contributions and offer a range of benefits including competitive pay, opportunities for career advancement, and a positive work environment. Join our team today and be part of creating memorable experiences for our guests.

Job Type: Part-time

Pay: $20.00 - $23.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Morning shift

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Los Angeles, CA 90024 (Required)

Ability to Relocate:

• Los Angeles, CA 90024: Relocate before starting work (Required)

Work Location: In person